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HP Recommended

Hi.

Have the same problem with Pavilion 13-b000ej.  [serial number removed]

Can you help please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Not sure why none of those drivers worked for you.

 

Are these the specs for your notebook?   There are none from HP...

 

NameHP Pavilion 13 b000 series (13-b000ej)
ProcessorIntel Core i3-4030U with Intel HD Graphics 4400 (1.9 GHz, 3 MB cache, 2 cores)
Screen33.8 cm (13.3“) diagonal HD LED-backlit (1366 x 768)
RAM4 GB
HDD500 GB 5400 rpm SATA
Optical DriveUnknown
GraphicsIntel HD Graphics 4400
NetworkIntegrated 10/100 BASE-T Ethernet LAN RJ-45
802.11b/g/n (1×1)

If so, the only other suggestion I can offer would be to try these drivers directly from the hardware manufacturer's sites...

 

Chipset:  Install and restart the PC.  The auto install file is the 2nd one down on the left side of the page.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

Graphics:  Install and restart the PC.  1st one on the left is for W7 x64

 

https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=814...

 

Audio:  Accept the agreement.   Download and install the 64 bit driver and restart the PC.

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

Ethernet:  Download, unzip and run the setup application from the W7 driver (3rd one on the second section) at the link below...

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100m-fast-etherne...

 

SD card reader:  Download, unzip and run the setup application from the 1st driver listed on the webpage...

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

 

USB 3:   Download, unzip and run the setup application...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Touchpad:

 

https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68198.exe

 

Wifi:  I don't know what model wifi adapter your notebook comes with, so please post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

Try the W7 drivers and software from the 15t-j100.  Do not use the BIOS or firmware files.

 

https://support.hp.com/us-en/product/HP-ENVY-15-j100-Notebook-PC-series/5401187

HP Recommended

Thanks for yours prompt response.

Never the less its looks like no one of this model drivers complies with mine.

Any other options? Hope you can help...

HP Recommended

Hi:

 

Not sure why none of those drivers worked for you.

 

Are these the specs for your notebook?   There are none from HP...

 

NameHP Pavilion 13 b000 series (13-b000ej)
ProcessorIntel Core i3-4030U with Intel HD Graphics 4400 (1.9 GHz, 3 MB cache, 2 cores)
Screen33.8 cm (13.3“) diagonal HD LED-backlit (1366 x 768)
RAM4 GB
HDD500 GB 5400 rpm SATA
Optical DriveUnknown
GraphicsIntel HD Graphics 4400
NetworkIntegrated 10/100 BASE-T Ethernet LAN RJ-45
802.11b/g/n (1×1)

If so, the only other suggestion I can offer would be to try these drivers directly from the hardware manufacturer's sites...

 

Chipset:  Install and restart the PC.  The auto install file is the 2nd one down on the left side of the page.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

Graphics:  Install and restart the PC.  1st one on the left is for W7 x64

 

https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=814...

 

Audio:  Accept the agreement.   Download and install the 64 bit driver and restart the PC.

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

Ethernet:  Download, unzip and run the setup application from the W7 driver (3rd one on the second section) at the link below...

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100m-fast-etherne...

 

SD card reader:  Download, unzip and run the setup application from the 1st driver listed on the webpage...

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

 

USB 3:   Download, unzip and run the setup application...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Touchpad:

 

https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68198.exe

 

Wifi:  I don't know what model wifi adapter your notebook comes with, so please post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

HP Recommended

Ooooops.

Looks like by Backword/Forward the Win. Ver. changed from 7 to 10.  I will Re-install and check.  Sorry for trabllenig you.

HP Recommended

Thanks a lot. Everything works fine.

HP Recommended

You're very welcome.

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