• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-19-2024 02:20 AM

HP Recommended
Product: HP Notebook - 15-ac172nd (ENERGY STAR)

 

diagnose:

Windows10 doesn't start, i'v tried to re-install using a USB boot drive (created with Microsoft media creation tool). This option failed. The windows-partion is gone (after clean format).

HP System restore (f11 > Troubleshoot > Advanced Options > System Restore) doesn't work.

 

problem:

I can't find the resources to make a HP-system recovery USB-drive. The recovery partition is present on my hard-drive but i'm unable to recover is from the recovery-partition. 

 

Please help me with clean re-install from usb-drive or recovery partion.

 

Thank you very much.

 

Category:
1 REPLY 1

‎02-19-2024 10:15 AM - edited ‎02-19-2024 10:16 AM

HP Recommended

I was unable to find a cloud recovery but I was guessing at your product ID

Go here, put in your full Product ID, and see if you have cloud restore.  

 

If you do not have cloud restore then try this app

https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74707.exe

 

This package provides an update to the HP Recovery Manager application for supported models that are running a supported operating system. HP Recovery Manager enables the reinstallation of original drivers and applications, and creates recovery media to restore the system to factory state. Recovery manager also allows you to recover your system directly from the recovery partition

 

I found it here

https://support.hp.com/us-en/drivers/hp-15-ac100-notebook-pc-series/model/10467647?sku=V4N27EAR

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.