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- Notebook Operating System and Recovery
- Re: pc is telling me to visit : www.hp.com/go/techcenter/PCD...

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11-01-2017 09:17 AM
Please install an operating system on your hard disk
Hard Disk (3F0)
F2 System Diagnostic
For more information, please visit : www.hp.com/go/techcenter/startup
Coming like this!
11-02-2017 06:18 PM - edited 11-02-2017 06:19 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand you get the error message - "boot device not found" among others and the pc doesn't turn on,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you perform a hard reset to release excessive static from the device and resolve this issue?
Have you attempted a bios default or ran a hardware test to identify the issue?
While you respond to that, Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
If the issue persists, it's most likely a hardware connection failure and you will need to contact the HP phone support for a hardware service
HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
Let me know how that pans out
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,
followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
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