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HP Recommended

I have the same issue. My Omen computer gets to the logo then says your computer did not start correctly. Ive done the steps rsn the tests and everything passed... now what?

4 REPLIES 4
HP Recommended

@Smr10975
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...). 
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for messaging back.  

Ok so the product # is Z5M58AA#ABA.

as for changes hardware/software or updates, None that i know of. For any of it.

 

Thx again for trying to help.

HP Recommended

I forgot to add,  Windows 10.. 

HP Recommended

@Smr10975
 

let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (if the computer does not startup or boot you can skip the next step)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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