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‎03-14-2019 01:57 PM

HP Recommended
Product: N9E13UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Everytime I turn on my laptop I get that message and I looked up on YouTube and watched every single one and I can’t find a solution please help me

1 person had the same question
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Accepted Solutions

‎03-15-2019 02:10 AM

HP Recommended

Then the hard drive needs to be replaced and Windows will need to be reinstalled, assuming you do not have a backup to return everything back to normal.


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3 REPLIES 3

‎03-14-2019 02:49 PM

HP Recommended

That is a message  when the hard drive has failed.  Check in the diagnostics to run the hard drive hardware test.  Most likely the hard drive needs to be replaced and Windows reinstalled.


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‎03-14-2019 11:00 PM

HP Recommended

I did that and the second test came out as failed.

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‎03-15-2019 02:10 AM

HP Recommended

Then the hard drive needs to be replaced and Windows will need to be reinstalled, assuming you do not have a backup to return everything back to normal.


I'm not an HP employee.
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