Rebooting problem

[Anneke3]

Laptop keeps on rebooting even after the SSD has been replaced. The event viewer shows a lot (between 40  and 50) warnings/errors with every reboot.  The IT repair shop that I was given to use from HP support can't find anything wrong according to their technician. I don't know what to do anymore and I can't use my laptop to its fullest due to the rebooting.  In the first 5 minutes after switching on this morning 16 warnings/Erros came up.

[Sneha_01]

Hi @Anneke3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your laptop is stuck in a reboot loop and continues to show warnings and errors in Event Viewer even after replacing the SSD, it indicates a more complex issue. Here’s a detailed guide to troubleshoot and resolve the problem:

1. Analyze Event Viewer Logs

• Review Errors: Open Event Viewer (Win + X > Event Viewer) and check the System and Application logs for recurring errors or warnings. Look for any specific error codes or messages that might provide more insight into what’s causing the reboots.

2. Check for Hardware Issues

RAM Issues: Faulty or improperly seated RAM can cause boot issues. Use a tool like Memtest86 or Windows Memory Diagnostic to test your RAM for errors. You can run Windows Memory Diagnostic by typing mdsched.exe in the Run dialog (Win + R).

Overheating: Ensure that the laptop is not overheating. Clean out any dust from the vents and ensure that the cooling system is functioning properly. Overheating can cause spontaneous reboots.

Power Supply: Ensure that the power adapter and battery (if applicable) are functioning properly. Faulty power supplies can cause reboot loops.

3. Check for Driver Issues

Update Drivers: Outdated or incompatible drivers can cause system instability. Update all drivers, especially for critical components like graphics, chipset, and network adapters. You can update drivers via Device Manager or the manufacturer’s website.

Roll Back Drivers: If you recently updated any drivers before the issue began, try rolling them back to a previous version to see if that resolves the problem.

4. Examine System Files

• Run SFC and DISM: Corrupted system files can cause instability. Run the following commands in Command Prompt (admin):
  • sfc /scannow (System File Checker)
  • DISM /Online /Cleanup-Image /RestoreHealth (Deployment Imaging Service and Management Tool)

5. Check for Software Issues

Safe Mode: Boot into Safe Mode to see if the issue persists. Safe Mode loads only essential drivers and can help determine if a third-party application or service is causing the reboots.

• To boot into Safe Mode, go to Settings > Update & Security > Recovery > Advanced startup > Restart now. Then select Troubleshoot > Advanced options > Startup Settings > Restart and press 4 or F4 to enter Safe Mode.

Clean Boot: Perform a clean boot to identify if any startup programs or services are causing the issue.

• Type msconfig in the Run dialog (Win + R) and go to the Services tab. Check Hide all Microsoft services and then click Disable all. Go to the Startup tab and click Open Task Manager. Disable all startup items. Restart your computer and see if the problem persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support