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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Received email with case number

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06-02-2024 09:57 PM
I received an email from HP thanking me for contacting HP Support and confirming my request for service. It seems a case was created with my email. I received this email in the middle of my sleep. I did not initiate this case. The only info the email gives is the Serial Number and the Case Subject which is: configure os settings. I'm worried someone may have access to my HP account now.
06-05-2024 11:12 AM
Hi @Danielarae,
Welcome to the HP support community.
Thank you for posting your query, I will be glad to help you.
Please help us with your HP unit serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Could you elaborate on the issue for better understanding?
Alden4
HP Support
HP Support Community Moderator