Receiving error message with HP cloud recovery tool

[Mystikalmask]

I updated my laptop to windows 11 and recieved BitLocker recovery screen. I never set up my bitlocker on my Microsoft account. I researched and found that with the update to windows 11 it automatically applied a bitlocker key. I found a fix for the problem but am now receiving an error message while using the HP cloud recovery tool. This is the error message:

c:\Program Files\WindowsApps\AD2F1837.myHP_25.52330.450.0x64__v10z8vjag...\DesktopExtension.exe
File system error (-1069587196)

how can I resolve this issue?

[Garp_senchau]

@Mystikalmask, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Run the HP Cloud Recovery Tool as Administrator:

• Right-click on the HP Cloud Recovery Tool shortcut or executable.
• Select Run as administrator.
• This can sometimes bypass permissions-related issues that may prevent proper execution.

Check File System for Errors:

The error code (-1069587196) might indicate a file system issue. You can check and repair your system's file system using Check Disk:

• Open Command Prompt as administrator:
  • Press Windows key + X and select Command Prompt (Admin) or Windows PowerShell (Admin).
• Type the following command and press Enter: chkdsk C: /f /r /x
• This will check for errors and attempt to fix them. The /r flag checks for bad sectors, and /x forces the drive to unmount before scanning.
• You may need to restart your computer for the check to take place.

Reinstall the HP Cloud Recovery Tool:

If the tool itself is corrupted, reinstalling might fix the issue:

• Open Settings > Apps.
• Scroll down to find HP Cloud Recovery Tool and click on it.
• Select Uninstall.
• After uninstalling, go to the HP Cloud Recovery Tool page to download and reinstall the latest version.

Update Windows and HP Software:

Outdated system drivers or software might be causing compatibility issues:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.
• Additionally, make sure you have the latest HP drivers and updates installed:
  • Visit HP Support and check for updates for your specific HP device model.

Run the Windows System File Checker (SFC):

Running an SFC scan can help detect and repair any corrupted system files:

• Open Command Prompt as administrator (like in Step 2).
• Type the following command and press Enter: sfc /scannow
• This will scan and fix any corrupted system files. After the scan is complete, restart your computer and check if the issue persists.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,