Recover Manager Restoration Incomplete

[BG_]

I recently updated my laptop but once I restarted after the update I got a blue screen with option on what to do upon startup. After trying everything I know someone suggested I do a factory reset. I used the HP recovery manager to do the factory reset. It got about halfway through before it came up with a restoration incomplete message with the following options: save log, details, and retry. After trying retry multiple times I assumed it would not work. In the background there is code that says the system cannot find the drive specified. Please help. 

[Mans]

@BG_ 

Hello,

Your HP laptop is the following: HP Pavilion 15-cc183cl - Homepage, you can create an HP System Recovery Kit from another computer.

Please use HP Cloud Recovery Tool to create a USB recovery drive, proceeding as follows from another computer.

1. Download and Install HP Cloud Recovery Tool.
2. Run HPCRT (Run as administrator), then click Next.
3. Check the box I need to enter Product ID for my HP system.
4. Type the following Product ID: 2SS17UA#ABA (do not forget the country code and the # symbol between the product number 2SS17UA and the country code ABA).
5. Click on Next, then select your USB drive from the drop-down list and finally click on Next.
6. Click OK or Yes, then follow the instructions on the screen and wait for the creation time.

Afterwards, please launch the HP system recovery, following the instructions in Step 4: Recover the system from the HP link from point 1 on your HP Pavilion 15-cc183cl.

Do not hesitate to contact us in case of need.

Best regards,