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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recover Preinstalled Windows 7 Home Basic OA India

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08-01-2019 10:41 AM
I had original OS (Windows 7 Home Basic 64 Bit) preinstalled which I upgraded to Windows 10 (64 Bit) got crashed due to some hardware problem. Now, those problem got resolved and I want to restore either Windows 7 OR Windows 10.
Windows Product Key is mentioned on the back of the laptop which I can use to verify if there is need to do so.
Please help me with the download link of Windows OS so that I can restore my laptop using Windows Product Key mentioned on the back of the Laptop.
08-01-2019 01:01 PM
First off, Upgrading to Win10 is known to corrupt the HP Recovery information, making a rollback to Win7 after that not possible.
Second, HP does not provide downloads of Win7 Recovery Media, nor do they stock the media any more.
Since HP no longer provides Recovery Media for your model, another site you should check is: http://www.computersurgeons.com/
Good Luck
I am a volunteer and I do not work for, nor represent, HP