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‎02-01-2022 10:50 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R4AV)
Operating System: Microsoft Windows 11

Hi, I recently had to reset the computer from a USB media tool. When I want to reset the computer all my drivers and software that came with my PC wasn't there, how do I bring it back?

1 REPLY 1

‎02-04-2022 10:20 AM

HP Recommended

@SandTech 

You should NOT have done that -- as the generic install software does not have the HP utilities or drivers.

 

If you go to this link, you should be able to download HP drivers -- but these would be for Windows 10, not Windows 11:  https://support.hp.com/rs-en/drivers/selfservice/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-eu0000/2...

 

You will not be able to get the HP utilities and preloaded third party apps back.



I am a volunteer and I do not work for, nor represent, HP
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