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‎09-13-2021 03:20 PM

HP Recommended
Product: HP Laptop 17-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

My laptop hard drive died.  I took the laptop to BestBuy where I bought the unit.  They advised the hard drive is totally dead and cannot recover anything from it.  I now have a different hard drive in it but I need to recover Windows 10 that was installed from the factory.  Is there anyway I can do this from a different computer?  Maybe recover it on a USB flash drive.  Thanks

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3 REPLIES 3

‎09-13-2021 04:07 PM

HP Recommended

@Doug358 

Not directly -- but what you can do is use the other PC and the info below to make your own HP Recovery Media -- and you can then boot the laptop from the USB stick and do the reinstallation:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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‎09-13-2021 04:16 PM

HP Recommended

The laptop was made in 2018

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‎09-13-2021 05:33 PM

HP Recommended

@Doug358 

OK ... then use the tool.



I am a volunteer and I do not work for, nor represent, HP
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