Recover data from dead HP Stream

[dansmail26]

I have the dreaded black screen laptop won't boot issue.  I have tried all the reset tricks without luck.  It just seems like this must be one of those products people shouldn't buy.

I understand the hard drive (or storage device) is soldered to the mb.  Is there any way to get data from this that I can use?  I have some pictures on there I would really like.

Thanks

(btw, I am a retired HP engineer...)

[KrazyToad]

@dansmail26

If you have very important data, I suggest you contact a local computer store and they should be able to help you with the backup

If you wish to get the Notebook serviced, please contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

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[dansmail26]

A local computer shop can't help with a soldered in eem.  And if I send the computer in for service they don't save data.

Anyone with any ideas on the black screen Stream problem????

[KrazyToad]

@dansmail26

Some computer stores who specializes in data backup might still be able to backup your data. You could always give it a try.

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊