• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP notebook - 15-da0028tu
Microsoft Windows 10 (64-bit)

when i boot the laptop, it displays the stop code 0xc000021a. also when Automatic  repair screen prompt, i choose advanced options- Troubleshoot and Reset the PC. but it only proceed for 4% and displays the message system cannot reset. 

 

1 REPLY 1
HP Recommended

Hi:

 

First run the hard drive diagnostics test in the BIOS (F2).

 

If the drive passes, see if making a bootable USB recovery drive with the HP cloud recovery tool allows you to factory reset the notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.