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‎09-25-2021 09:39 PM

HP Recommended
Product: HP notebook - 15-da0028tu
Operating System: Microsoft Windows 10 (64-bit)

when i boot the laptop, it displays the stop code 0xc000021a. also when Automatic  repair screen prompt, i choose advanced options- Troubleshoot and Reset the PC. but it only proceed for 4% and displays the message system cannot reset. 

 

Category:
1 REPLY 1

‎09-26-2021 07:56 AM - edited ‎09-26-2021 07:56 AM

HP Recommended

Hi:

 

First run the hard drive diagnostics test in the BIOS (F2).

 

If the drive passes, see if making a bootable USB recovery drive with the HP cloud recovery tool allows you to factory reset the notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

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