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‎11-11-2018 03:39 PM

HP Recommended
Product: Spectre x360 13”
Operating System: Microsoft Windows 10 (32-bit)

I am trying to do a recovery boot from a USB. I got a link from the HP support and set everything up and the flash drive is prepared. When I choose the USB as a boot option from F9 it just goes to a black HP screen. 

 

A little background: my original problem was the black screen with  preparing automatic updates when I tried to turn it on. I performed the quick and extended test, both of which everything came back passed. I tried the F11 route and the same black screen with please wait popped up and lasted for a long time. I contacted hp support and they sent me the recovery files in a link to put on a USB. and now I’m stuck with hours of the black HP screen with no other options or screens to select anything 

4 REPLIES 4

‎11-11-2018 04:34 PM

HP Recommended

Could you clarify what recovery files you used? Perhaps using the Tool at Microsoft site?

https://www.microsoft.com/en-us/software-download/windows10

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‎11-11-2018 04:44 PM

HP Recommended

Windows 10 en-us 32-bit

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‎11-11-2018 10:59 PM

HP Recommended

Did you create the bootable usb flash drive using this Tool at Microsoft site?

https://www.microsoft.com/en-us/software-download/windows10

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‎11-12-2018 07:58 AM

HP Recommended

No I got my recovery media link directly from hp support staff 

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