Recovery DVDs

[Shawky]

Hello 

My laptop was stolen and i just back it 

I try to download the Recovery DVDs 

After it setups the 3 dvds (windows ) and 4th one for drivers 

It give me this error as first photo

I only changed my HDD 

Everything else as it is 

Any help please 

Thanks

Shawky

[Lil_Boy_Blue]

Hi

https://support.hp.com/us-en/product/hp-envy-17-j000-quad-edition-notebook-pc-series/5387628/model/5...

Perhaps the new HDD is not compatible.

https://www.microsoft.com/en-gb/software-download/windows8ISO

will make a repair disk, and then add in drivers accordingly.

[Shawky]

I changed the HDD to SSD 250 gb

Do u think that is the reson or the DVDs is damged ?

[Lil_Boy_Blue]

Hi

I think the DVD looks for a HDD comparable to the original.

And this doesn't make sense...

"I try to download the Recovery DVDs "

You insert DVD 1 in the drive and boot from it, ESC +F9.

[Shawky]

Yes i go to recovery mode by clicking f10

The recovery mode start after i entered the first dvd

Then it asks for 2nd and 3rd 

After finishing it ask for the drivers cd

Then after finish 

Restat and start to download the windows 

After several times restarting it stop and said the recvery have aproblem

[WAWood]

@Shawky 

You already have your answer -- as indicated by @Lil_Boy_Blue , the replacement drive has to be much the same capacity as the original drive.  This means you can't use HP Recovery Media to restore to a 250GB SSD if the original HDD was 500GB or larger.

[Shawky]

I don't think that cuz my laptop wa available with ssd when i buy it 

I will try this if it okay i will tell u 

Thanks 😉

[Shawky]

---

@WAWood wrote:

@Shawky 

You already have your answer -- as indicated by @Lil_Boy_Blue , the replacement drive has to be much the same capacity as the original drive.  This means you can't use HP Recovery Media to restore to a 250GB SSD if the original HDD was 500GB or larger.

---

I removed my ssd ssd put 1tb hdd as it was before same error 

I think that the DVDs is damged 

Any way to get this DVDs again ?

[WAWood · Accepted solution]

@Shawky 

You would have to check to see if the Recovery Disks are still available -- we have no way of determining that.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com