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Solved!

Recovery Disc for my computer

HP Recommended
HP 15 from walmart
Microsoft Windows 10 (64-bit)

Hello,

I am in search of a recovery disc for my computer and its really hard to get a hold of someone unlike before it was easy.

I am in need of recovery disc for my computer if that is possible... it seems I cant buy it on the site or any where... can you help me out, I mean anyone?

 

Brad

Thanks,

Brad
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Message 2 of 6
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HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/c00033108

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HP Recommended

product name HP 15 Notebook PC

product number J9M35UA#ABA

Thanks,

Brad
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HP Recommended

You're very welcome, Bard.

 

You can order recovery media for your notebook at the link below.

 

https://support.hp.com/us-en/mediaorder/HP-15-f000-Notebook-PC-series/7137590/model/7605334/software...

 

Your notebook originally came from HP with W8.1 with Bing, so that is the OS the recovery media is good for.

 

https://support.hp.com/us-en/document/c04504147

 

If you want W10, you can clean install W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks for a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7137590/model/7605334

 

If you want to buy the HP recovery media, but want to upgrade back to W10, after W8.1 has installed, click on the blue Update Now button on the Media creation tool link above to upgrade back to W10.

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OK, thanks for all the information that I have tried to get but there is no software available for my computer to buy...

now with the clean copy of w10, will it be free for the key once connect to the internet, if i can get the net card to work?

Thanks,

Brad
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HP Recommended

You're very welcome, Brad.

 

Since you had W10 on there already, yes all you need to do is make the bootable W10 installation media and select the 'I don't have a product key option' when asked to enter a product key.

 

After the installation has completed and you are connected to the internet, W10 will be automatically activated.

 

 

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