Recovery Failed

[olympichvac]

Hi,

My Hard drive needed to be replaced so paid for a new one from HP. Followed instructions to install new hardrive, create USB boot disk, and run recovery mgr + supplemental usb disk. After several hours and several tries, it alwayes errors out. See screen shot and error log. Also followed all the instructions found here (Bios, system check) and still the same error.

[14:04:47.40] [PANIC.cmd] has been called at non-WinPE environment.
[14:04:47.41] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[14:04:34.62][ChkError.cmd] **************************************************
[14:04:34.69][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[14:04:34.73][ChkError.cmd] --------------------------------------------------
[14:04:34.76][ChkError.cmd] Check SW Error...
[14:04:34.84][ChkError.cmd] --------------------------------------------------
[14:04:34.94][ChkError.cmd]
[14:04:35.00][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[14:04:35.08][ChkError.cmd]
[14:04:35.12][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[14:04:35.15][ChkError.cmd]
[14:04:35.20][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[14:04:35.31][ChkError.cmd]
[14:04:35.40][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[14:04:35.53][ChkError.cmd] --------------------------------------------------
[14:04:35.58][ChkError.cmd] Checking : Memory Dump
[14:04:35.62][ChkError.cmd] Could not find memory dump...
[14:04:35.67][ChkError.cmd]
[14:04:35.70][ChkError.cmd] [DumpFile]
[14:04:35.75][ChkError.cmd] Result=PASSED
[14:04:35.79][ChkError.cmd] --------------------------------------------------
[14:04:35.84][ChkError.cmd] Checking : Apps' log
[14:04:35.89][ChkError.cmd]
[14:04:41.04][ChkError.cmd] [AppsLog]
[14:04:41.18][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[14:04:41.33][ChkError.cmd] Result=FAILED
[14:04:41.52][ChkError.cmd] --------------------------------------------------
[14:04:41.66][ChkError.cmd] Checking : Timeout in INSTALL.log
[14:04:41.82][ChkError.cmd]
[14:04:41.99][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[14:04:42.93][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[14:04:43.40][ChkError.cmd] There is NO timeout in install.log file.
[14:04:43.52][ChkError.cmd]
[14:04:43.68][ChkError.cmd] [TIMEOUT]
[14:04:43.83][ChkError.cmd] Result=PASSED
[14:04:44.00][ChkError.cmd] --------------------------------------------------
[14:04:44.16][ChkError.cmd] Checking : RMFAIL.flg exists or not
[14:04:44.30][ChkError.cmd]
[14:04:44.49][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[14:04:44.65][ChkError.cmd]
[14:04:44.79][ChkError.cmd] [RMFAIL]
[14:04:44.93][ChkError.cmd] Result=PASSED
[14:04:45.10][ChkError.cmd]
[14:04:45.25][ChkError.cmd] --------------------------------------------------
[14:04:45.36][ChkError.cmd] Some error detected...
[14:04:45.54][ChkError.cmd]
[14:04:45.66][ChkError.cmd] --------------------------------------------------
[14:04:45.79][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[14:04:45.93][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[14:04:46.07][ChkError.cmd] --------------------------------------------------
[14:04:46.19][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[14:04:46.32][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[14:04:46.44][ChkError.cmd]
[14:04:46.57][ChkError.cmd] --------------------------------------------------
[14:04:46.76][ChkError.cmd]
[14:04:46.90][ChkError.cmd] This is for customer image...
[14:04:47.04][ChkError.cmd]
[14:04:47.19][ChkError.cmd] Trigger CTO panic...
[14:04:47.72][InactiveSP.cmd] **************************************************
[14:04:47.77][InactiveSP.cmd] [InactiveSP.cmd] has started...
[14:04:47.82][InactiveSP.cmd] --------------------------------------------------
[14:04:47.85][InactiveSP.cmd] Inactive System Parition...
[14:04:47.90][InactiveSP.cmd] --------------------------------------------------
[14:04:47.94][InactiveSP.cmd]
[14:04:47.97][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[14:04:48.04][InactiveSP.cmd]
[14:04:48.07][InactiveSP.cmd] Inactive ESP...
[14:04:48.10][InactiveSP.cmd]
[14:04:48.26][DrvLtr2ESP.cmd] **************************************************
[14:04:48.29][DrvLtr2ESP.cmd] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[14:04:48.32][DrvLtr2ESP.cmd] --------------------------------------------------
[14:04:48.35][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[14:04:48.38][DrvLtr2ESP.cmd]
[14:04:48.43][DrvLtr2ESP.cmd]
[14:04:48.46][DrvLtr2ESP.cmd] Detect ESP partition index...
[14:04:48.49][DrvLtr2ESP.cmd]
[14:04:48.99][DrvLtr2ESP.cmd] ESP partition index = [1]
[14:04:49.02][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[14:04:49.05][DrvLtr2ESP.cmd]
[14:04:49.08][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[14:04:49.11][DrvLtr2ESP.cmd]
[14:04:53.24][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[14:04:53.32][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[14:04:53.41][DrvLtr2ESP.cmd] --------------------------------------------------
[14:04:53.51][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[14:04:53.61][DrvLtr2ESP.cmd] **************************************************
[14:04:54.38][InactiveSP.cmd] Found ESP [S:]...
[14:04:54.51][InactiveSP.cmd] going to rename .efi files to disable ESP...
[14:04:54.66][InactiveSP.cmd] Inactive ESP successfully.
[14:04:54.76][InactiveSP.cmd]
[14:04:54.86][InactiveSP.cmd] Active BP...
[14:04:54.94][InactiveSP.cmd]
[14:04:55.13][InactiveSP.cmd] BP drive letter = [D:]
[14:04:55.19][InactiveSP.cmd] Active BP successfully.
[14:04:55.22][InactiveSP.cmd]
[14:04:55.26][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[14:04:55.29][InactiveSP.cmd] --------------------------------------------------
[14:04:55.32][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[14:04:55.35][InactiveSP.cmd] **************************************************
[14:04:55.69] [PANIC.cmd] going to reboot Windows...

[Paul_Tikkanen · Accepted solution]

Hi:

If the HP recovery media isn't working, you can clean install W10 for free as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bw000-laptop-pc/15551418

[olympichvac]

This worked. Computer is up and running. Thank u very much

[Paul_Tikkanen]

You're very welcome.

[NOVICE101]

Had a hard drive failure, replaced the drive, purchased recovery USB from HP, recovery failed.

The solution you offered was very simple and worked like a champ.

Thank you very much.

[Paul_Tikkanen]

You're very welcome.

[Renewal]

Hi I have a similar issue, I made the recovery USB and when I boot to it I get an error

"[21:14:59:41} [startnet] Error, Get failire from Dynamic Recovery Tool" 

Any suggestions?

[bhcarl]

I followed all the steps, but the PC does not recognize the flash drive with W10 it. What am I doing wrong?