Recovery Manager Fails "Restoration Incomplete"

[rokusyou]

I am trying to restore my HP ENVY x360- 13-ag0042au to factory settings.
The recovery disk was created from the HP Cloud Recovery Tool.
I have tried running it several times,
Each time Recovery Manager shows "Restoration Incomplete" CTOERROR.FLG is shown below.

Only AMD Radeon(TM) Vega 8 Graphics is shown as Result=FAILED, and of course, since it is an APU, the graphics cannot be replaced (I saw a post with almost the same display by a user who replaced his wireless card)

I would appreciate your wisdom.

[23:21:44.78][ChkError.cmd] ************************************************** 
[23:21:44.80][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started... 
[23:21:44.81][ChkError.cmd] --------------------------------------------------
[23:21:44.83][ChkError.cmd] Check SW Error... 
[23:21:44.85][ChkError.cmd] -------------------------------------------------- 
[23:21:44.86][ChkError.cmd] 
[23:21:44.88][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file... 
[23:21:44.89][ChkError.cmd] 
[23:21:44.91][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... 
[23:21:44.92][ChkError.cmd] 
[23:21:44.92][ChkError.cmd] Check 2nd parameter [BBVClean] 
[23:21:44.95][ChkError.cmd] 
[23:21:44.97][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL] 
[23:21:44.99][ChkError.cmd] -------------------------------------------------- 
[23:21:44.99][ChkError.cmd] Checking : Memory Dump 
[23:21:45.00][ChkError.cmd] Could not find memory dump... 
[23:21:45.02][ChkError.cmd] 
[23:21:45.03][ChkError.cmd] [DumpFile] 
[23:21:45.03][ChkError.cmd] Result=PASSED 
[23:21:45.05][ChkError.cmd] -------------------------------------------------- 
[23:21:45.06][ChkError.cmd] Checking : Apps' log 
[23:21:45.08][ChkError.cmd] 
[23:21:48.63][ChkError.cmd] [AppsLog] 
[23:21:48.64][ChkError.cmd] Result=PASSED 
[23:21:48.66][ChkError.cmd] -------------------------------------------------- 
[23:21:48.66][ChkError.cmd] Checking : Yellow-Bang 
[23:21:48.67][ChkError.cmd] 
[23:21:48.69][ChkError.cmd] Run [PINChkT.exe /dev /s] 
[23:21:49.28][ChkError.cmd] 
[23:21:49.30][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... 
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : AMD Radeon(TM) Vega 8 Graphics
PNPDeviceID : PCI\VEN_1002&DEV_15DD&SUBSYS_8496103C&REV_C4\4&98C7E10&0&0041
Code : [43]

[23:21:49.32][ChkError.cmd] 
[23:21:49.33][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG] 
[23:21:49.44][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG. 
[23:21:49.46][ChkError.cmd] There was some FAILED device... 
[23:21:49.46][ChkError.cmd] or, there was not target file... 
[23:21:49.47][ChkError.cmd] Result=FAILED 
[23:21:49.49][ChkError.cmd] 
[23:21:49.50][ChkError.cmd] -------------------------------------------------- 
[23:21:49.50][ChkError.cmd] Checking : Timeout in INSTALL.log 
[23:21:49.52][ChkError.cmd] 
[23:21:49.52][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log] 
[23:21:49.80][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log] 
[23:21:50.05][ChkError.cmd] There is NO timeout in install.log file. 
[23:21:50.07][ChkError.cmd] 
[23:21:50.08][ChkError.cmd] [TIMEOUT] 
[23:21:50.10][ChkError.cmd] Result=PASSED 
[23:21:50.11][ChkError.cmd] -------------------------------------------------- 
[23:21:50.11][ChkError.cmd] Checking : WinSAT 
[23:21:50.13][ChkError.cmd] 
[23:21:50.14][ChkError.cmd] [WinSAT] 
[23:21:50.14][ChkError.cmd] Result=PASSED 
[23:21:50.16][ChkError.cmd] -------------------------------------------------- 
[23:21:50.17][ChkError.cmd] Checking : FAILURE.flg 
[23:21:50.42][CheckFailureFlags.cmd] ************************************************** 
[23:21:50.44][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started... 
[23:21:50.46][CheckFailureFlags.cmd] -------------------------------------------------- 
[23:21:50.46][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean] 
[23:21:50.47][CheckFailureFlags.cmd] -------------------------------------------------- 
[23:21:53.38][CheckFailureFlags.cmd] 
[23:21:53.38][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder 
[23:21:53.39][CheckFailureFlags.cmd] 
 Volume in drive C is WINDOWS
 Volume Serial Number is 502E-5F05

 Directory of c:\system.sav
2023/08/13 15:57 <DIR> 2ndCap
2018/11/14 17:23 14,622 ABC802003R25_DPS
2023/08/12 23:19 <DIR> bbv
2018/11/14 17:22 5,264 C10ENP5XABJX5RM01
2023/08/12 23:21 46 ChkError.cmd.FAILURE.flg
2018/11/03 03:31 13,273 CNB18WW2C1T601.ini
2018/11/15 01:53 <DIR> Config
2018/11/14 17:25 7,543 cpqdl.ini
2018/11/14 17:25 3,925 CTO.TXT
2018/11/14 17:25 14 CTOHW.TXT
2023/08/13 15:54 <DIR> EXCLUDE
2023/08/13 16:01 <DIR> ExitProc
2023/08/13 16:00 <DIR> FactoryUpdate
2018/11/15 01:54 <DIR> fbi
2023/08/13 16:01 <DIR> Flags
2018/11/15 01:40 7,597 Info.bom
2023/08/12 23:21 <DIR> logs
2018/11/14 09:13 <DIR> P2PP
1997/05/27 18:42 46 REBOOT.ME
2018/11/14 09:26 368 REGFLUSH.LOG
2023/08/12 23:21 139 Result.ini
2018/11/14 09:11 <DIR> support
2018/11/14 09:25 438,596 SYSINFO.LOG
2023/08/13 15:57 <DIR> WinPE_Offline
2018/11/15 01:41 <DIR> WinPE_Online
2018/11/15 01:41 <DIR> WinPE_OnLine_4WinRE
2023/08/13 15:53 <DIR> WSDVTDC
             12 File(s) 491,433 bytes
             12 Dir(s) 60,352,106,496 bytes free
[23:21:53.41][CheckFailureFlags.cmd] -------------------------------------------------- 
[23:21:53.43][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed... 
[23:21:53.44][CheckFailureFlags.cmd] ************************************************** 
[23:21:53.46][ChkError.cmd] 
[23:21:53.47][ChkError.cmd] [FAILURE_FLAG] 
[23:21:53.49][ChkError.cmd] Result=PASSED 
[23:21:53.50][ChkError.cmd] -------------------------------------------------- 
[23:21:53.52][ChkError.cmd] Checking : RMFAIL.flg exists or not 
[23:21:53.54][ChkError.cmd] 
[23:21:53.54][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg]. 
[23:21:53.56][ChkError.cmd] 
[23:21:53.56][ChkError.cmd] [RMFAIL] 
[23:21:53.58][ChkError.cmd] Result=PASSED 
[23:21:53.59][ChkError.cmd] 
[23:21:53.59][ChkError.cmd] -------------------------------------------------- 
[23:21:53.61][ChkError.cmd] Some error detected... 
[23:21:53.63][ChkError.cmd] 
[23:21:53.64][ChkError.cmd] -------------------------------------------------- 
[23:21:53.66][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] 
[23:21:53.66][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]... 
[23:21:53.67][ChkError.cmd] -------------------------------------------------- 
[23:21:53.69][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. 
[23:21:53.69][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log 
[23:21:53.70][ChkError.cmd] 
[23:21:53.72][ChkError.cmd] -------------------------------------------------- 
[23:21:53.74][ChkError.cmd] 
[23:21:53.74][ChkError.cmd] This is for customer image... 
[23:21:53.75][ChkError.cmd] 
[23:21:53.77][ChkError.cmd] Trigger CTO panic... 
[23:21:53.78][ChkError.cmd] 
[23:21:53.78][ChkError.cmd] -------------------------------------------------- 
[23:21:53.80][ChkError.cmd] [ChkError.cmd] has completed... 
[23:21:53.81][ChkError.cmd] ************************************************** 
[23:21:54.17] [PANIC.cmd] has been called at non-WinPE environment. 
[23:21:54.17] [PANIC.cmd] activate BP and reboot into WinPE environment at first... 
[23:21:56.42] [PANIC.cmd] going to reboot Windows...

[Paul_Tikkanen · Accepted solution]

Hi:

Sometimes the recovery fails because of trial software with a 30 day license has long since expired.

The solution to that problem is to set the current date to the 'Born on' date in the BIOS.

The problem is that I don't see any failures related to that kind of problem.

You can try that and run the recovery again, and if that fails, then the only suggestion I can offer so you can get your notebook to work again would be to make a bootable W10 installation flash drive with the Media creation tool from the link below.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP ENVY x360 - 13-ag0042au Software and Driver Downloads | HP® Customer Support

[rokusyou]

Paul_Tikkanen, thanks for the advice.
I tried to set the BIOS time to the software date and time, but the symptoms didn't change, I gave up and decided to build from clean windows.

[Paul_Tikkanen]

You're very welcome.

Sorry, that setting the date to the 'Born on' date didn't work, but at least you have a fully operational notebook again.