-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recovery Manager Restoration Incomplete

Create an account on the HP Community to personalize your profile and ask a question
09-02-2021 04:14 AM - edited 09-02-2021 08:28 AM
I created a usb recovery image from the hp recovery manager but when I try and restore i'm getting the following error "Restoration Incomplete" i've tried it 3 times and the same issue arises.
I'm trying to restore onto to new SATA 2.5 SSD drive rather than the original PCI slot one.
log file
[11:01:12.85][CreateE.cmd] **************************************************
[11:01:12.85][CreateE.cmd] [C:\SYSTEM.SAV\FactoryUpdate\CreateE.cmd] has started...
[11:01:12.87][CreateE.cmd] --------------------------------------------------
[11:01:12.87][CreateE.cmd] Start CreatE.cmd at FactoryUpdate... PASS2
[11:01:12.87][CreateE.cmd] --------------------------------------------------
[11:01:12.88][CreateE.cmd] Create ["C:\system.sav\CreateE.cmd.FAILURE.flg"]...
[11:01:12.88][CreateE.cmd]
[11:01:12.90][CreateE.cmd]
[11:01:12.90][CreateE.cmd]
[11:01:12.90][CreateE.cmd] ************************************************************
[11:01:12.95][CreateE.cmd] ************************************************************
[11:01:12.98][CreateE.cmd] ************************************************************
[11:01:12.99][CreateE.cmd] ************************************************************
[11:01:12.99][CreateE.cmd]
[11:01:12.99][CreateE.cmd] run [DiskPart.exe /s C:\System.sav\FactoryUpdate\dummy.txt]
[11:01:13.12][CreateE.cmd] --------------------------------------------------
[11:01:13.12][CreateE.cmd] [CreateDESP.txt]
[11:01:13.12][CreateE.cmd] --------------------------------------------------
[11:01:13.13][CreateE.cmd] --------------------------------------------------
[11:01:13.13][CreateE.cmd]
[11:01:13.13][CreateE.cmd] run DiskPart.exe /s C:\System.sav\FactoryUpdate\CreateDESP.txt
[11:01:13.23][CreateE.cmd] ErrorLevel=[-2147024809]
[11:01:13.23][CreateE.cmd]
[11:01:13.24][CreateE.cmd] [PIN_ERROR_MSG][CreateE.cmd] DiskPart.exe /s C:\System.sav\FactoryUpdate\CreateDESP.txt or DiskPart.exe /s C:\System.sav\FactoryUpdate\CreateESP.txt
[11:01:13.24][CreateE.cmd] [PIN_ERROR_MSG][CreateE.cmd] Return Code = [-2147024809]
[11:01:13.24][CreateE.cmd] FAILED to create ESP/MSR.
[11:01:13.24][CreateE.cmd]
[11:01:13.26][CreateE.cmd] RESULT=FAILED
[11:01:13.26][CreateE.cmd]
[11:01:13.26][CreateE.cmd] --------------------------------------------------
[11:01:13.27][CreateE.cmd] [CreateE.cmd] has completed...
[11:01:13.27][CreateE.cmd] **************************************************
[11:01:21.59][InactiveSP.cmd] [PIN_ERROR_MSG][InactiveSP.cmd] Failed to assign drive letter to ESP.
[11:01:21.61][InactiveSP.cmd] --------------------------------------------------
[11:01:21.61][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[11:01:21.61][InactiveSP.cmd] **************************************************
[11:01:31.61][PushbackBP.cmd] **************************************************
[11:01:31.61][PushbackBP.cmd] [C:\SYSTEM.SAV\2ndCap\PushbackBP.cmd] has started...
[11:01:31.62][PushbackBP.cmd] --------------------------------------------------
[11:01:31.62][PushbackBP.cmd]
[11:01:31.64][PushbackBP.cmd] Create ["C:\system.sav\PushbackBP.cmd.FAILURE.flg"]...
[11:01:31.64][PushbackBP.cmd]
[11:01:31.64][PushbackBP.cmd] Check if this is GMPP or not [MLGM].
[11:01:31.66][PushbackBP.cmd] * [FIND /I 'GM_SUPPORT_TYPE=GMPP' C:\system.sav\Flags\PINCTRLTwk.pf]
[11:01:31.66][PushbackBP.cmd]
[11:01:31.73][PushbackBP.cmd] FIND command returned [1]
[11:01:31.73][PushbackBP.cmd]
[11:01:31.73][PushbackBP.cmd] [MLGM]-based image.
[11:01:31.73][PushbackBP.cmd] GMPP_IMAGE = [FALSE]
[11:01:31.75][PushbackBP.cmd]
[11:01:31.75][PushbackBP.cmd] Detecting WinRE offset...
[11:01:31.75][PushbackBP.cmd]
[11:01:31.78][PushbackBP.cmd] [PIN_ERROR_MSG][PushbackBP.cmd] PIN.BP.SIZE not defined
[11:01:31.78][PushbackBP.cmd] [PIN_ERROR_MSG][PushbackBP.cmd] Can't find BP...
[11:01:31.85][PushbackBP.cmd] --------------------------------------------------
[11:01:31.87][PushbackBP.cmd] [PushbackBP.cmd] has completed...
[11:01:31.87][PushbackBP.cmd] **************************************************
09-02-2021 09:17 AM
The so-called Recover process starts by attempting to recreate the original partitions on the new drive. Problem is, if the new drive is smaller than the original, there is not enough room and that will fail. You can't use the Recovery function to migrate from a large HDD to a small SDD.
I am a volunteer and I do not work for, nor represent, HP