Recovery Media Creation

[bigdotbob]

I got the laptop second hand and the previous owner had not created the recovery media. So I proceeded to create the media and then wanted to reload windows from said media. However the media got stuck on installing HP software and would not get past that point! I ran through the troubleshooting steps to try the reinstall and same result. Now I've wiped the drive and do not have recovery media. How can I get a replacement media or can I still create my own?

[WAWood]

@bigdotbob 

You said you "wiped" the drive -- and nearly everyone here says that when all they really did was either Erase it or Reformat it. So, which of these did you actually do?

I'm asking about "wiping" because that requires special software and is very intensive work for the drive -- and the problem you have described about the restore failing is nearly always caused by a failing drive -- and a failing drive is unlikely to complete an actual "wipe" operation.

As to restore media, Since your PC can not successfully do an internal factory reset, your only ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

[Paul_Tikkanen]

Hi, @bigdotbob 

Your notebook is not supported by the HP cloud recovery tool.

You can create your own plain W10 installation media using the Microsoft media creation tool from the link below.

Make the 64 bit installation media.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP Pavilion Notebook - 17-g153us Software and Driver Downloads | HP® Customer Support

If you want the HP factory image, your only option would be to order recovery media from HP from the link below.

Order software and driver media HP Pavilion Notebook - 17-g153us | HP® Customer Support