cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 2
69
Flag Post

Recovery Media Unsupported

HP Recommended
Pavilion dv7-4053cl
Microsoft Windows 7 (64-bit)

I'm trying to reinstall Windows on a HP Pavilion dv7-4053cl notebook. I have the recovery media that was made when the system was new, and the disks are still readable. But when I try to boot from Recovery Disk 1, I get the error:


"The system recovery media does not support this computer.
You are not able to restore this system with the media."


These recovery disks worked the last time they were used, several years ago.

1 REPLY 1
Highlighted
Level 20
Level 20
122,887 113,068 18,191 27,764
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Unfortunately, no one here would be able to help you with that issue.

 

Can you still read all 25 characters of the W7 product key label on your notebook's case?

 

Just yes or no.  Please do not post the key.

 

If so, I can give you the link to download the W7 64 bit Home Premium ISO file and you can make bootable W7 installation media.

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation