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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recovery Media cd-dvd/usb drivers ?

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09-21-2020 05:32 PM
Does the Recovery Media cd-dvd/usb comes with the drivers of the device included ? If I order this System Recovery Kit for Consumer Notebook, is at least the network driver included there? Because I changed the original Windows 10 S and replace it with Win 10 Home, but now the Notebook is not detecting any network driver, on the official hp support web there's no drivers available. That's why I'm asking about drivers on the Recovery Media.
09-21-2020 06:25 PM
The recovery media contains original drivers which could be out of date after few months therefore it is much better to reinstall them after the Recovery process.
Because your machine ran Windows 10 S at the beginning, please use the following instructions
https://support.hp.com/us-en/document/c05604470
Regards.
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09-21-2020 06:31 PM
Hi:
If you see a device labeled in the device manager as a Network Controller, that is the Wifi card that needs a driver.
This is the driver you need for your notebook's wifi card...
https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105752.exe
You don't have to pay HP for recovery media. Your notebook is supported by the HP cloud recovery tool.
I just checked the product number at the link below.
http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/
Use another Windows PC with W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10 S, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
https://support.hp.com/us-en/document/c06162205