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‎05-07-2019 08:54 PM

HP Recommended
Product: HP 15 - f387WM
Operating System: Microsoft Windows 10 (64-bit)

....Hi I have a HP 15-f387WM laptop running Windows 10. After some microsoft updates I was no longer able to access the Recovery (OEM Partition) on the device. I tried booting from the UEFI partition but no luck. How can I reset or reinstall my operating system if I cannot access the EFI System partition that is supposed to I believe contain the OEM partition. Maybe you could help me make sense of this.? I apologize if I am in the wrong place for asking this. I do get a "blue screen" when trying to reboot and get to the recovery mode. I get a Error Code 0x0000225. 
(C:) Healthy (Boot, Page File, Crash Dump, Primary Partition) 443GB
(Disk 0 partition) Healthy (EFI System Partition) 260mb
READYBOOST (J:) Healthy (Active, Primary Partition) 7.39GB
RECOVERY (D:) Healthy (OEM Partition) 18.69 GB 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2019 10:16 PM

HP Recommended

I assume you can still boot into Windows?

I notice you have a Readyboost drive. Might help to disable that and remove the flash drive before trying to boot into Recovery.

Enter BIOS and reset to Default settings. Usually by tapping the F9 key once in BIOS. Save and Exit.

Your Support page has an update for HP Recovery Manager. Although it is a couple years old it may help if you have never installed it.

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/1...

You can also order Recovery Media from your Support page.

 

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***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎05-07-2019 10:16 PM

HP Recommended

I assume you can still boot into Windows?

I notice you have a Readyboost drive. Might help to disable that and remove the flash drive before trying to boot into Recovery.

Enter BIOS and reset to Default settings. Usually by tapping the F9 key once in BIOS. Save and Exit.

Your Support page has an update for HP Recovery Manager. Although it is a couple years old it may help if you have never installed it.

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/1...

You can also order Recovery Media from your Support page.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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