• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Desktop - TE01-0034

My NVME SK HYNIX SSD failed completely leaving me with a "no boot device" error.  I've done all the troubleshooting and diagnostic steps right down to reseating cables, and it's clearly just a catastrophic hardware failure.

 

I don't have recovery media, and it appears as though HP doesn't offer it for my ENVY Desktop TE01.

 

Am I left to replace the drive and go buy another copy of Windows?

 

Thank you!

1 REPLY 1
HP Recommended

Hi:

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is: 6YQ72AA#ABA

 

Also, the Windows product key is encrypted in your PC's BIOS and you can clean install Windows 10 or 11 by making bootable USB installation media with the media creation tool

 

W11:

 

Download Windows 11 (microsoft.com)

 

W10:

 

Download Windows 10 (microsoft.com)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.