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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recovery Options Following NVME Failure

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02-14-2023 05:00 PM
My NVME SK HYNIX SSD failed completely leaving me with a "no boot device" error. I've done all the troubleshooting and diagnostic steps right down to reseating cables, and it's clearly just a catastrophic hardware failure.
I don't have recovery media, and it appears as though HP doesn't offer it for my ENVY Desktop TE01.
Am I left to replace the drive and go buy another copy of Windows?
Thank you!
02-14-2023 05:34 PM
Hi:
You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
You will have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is: 6YQ72AA#ABA
Also, the Windows product key is encrypted in your PC's BIOS and you can clean install Windows 10 or 11 by making bootable USB installation media with the media creation tool
W11:
Download Windows 11 (microsoft.com)
W10: