-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recovery Partition is not working

Create an account on the HP Community to personalize your profile and ask a question
05-09-2019 08:36 AM
Hi!
I reset the laptop using the recovery drive but it crashed and i use a usb drive but when i try to do a recovery it not using the HP partition but windows recovery hiw can i set and use the HP recovery partition.
I try to check in the disk management and its healthy and set to E:
i try F11 but advance option dont have HP recovery.
05-09-2019 08:50 AM
Hi:
If the recovery system isn't working, the only suggestion I can offer would be to clean install W10 as follows...
You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.
https://www.microsoft.com/en-us/software-download/windows10
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Select Download tool now, and select Run.If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
Select which media you want to use:
USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
After W10 installs, you can install the drivers and available software from your PC's support page.
05-09-2019 12:00 PM
Unfortunately, I don't.
If the recovery manager program isn't working, the recovery manager program is useless space.
You can't get it to work w/o the recovery manager program.
If your notebook is not working, you have two options:
1. The method I posted to clean install W10
2. Call HP and order W10 factory recovery media for your model notebook if it is available.