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‎05-09-2019 08:36 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi! 

 

I reset the laptop using the recovery drive but it crashed and i use a usb drive but when i try to do a recovery it not using the HP partition but windows recovery hiw can i set and use the HP recovery partition. 

 

I try to check in the disk management and its healthy and set to E: 

 

i try F11 but advance option dont have HP recovery.

4 REPLIES 4

‎05-09-2019 08:50 AM

HP Recommended

Hi:

 

If the recovery system isn't working, the only suggestion I can offer would be to clean install W10 as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

 

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your PC's support page.

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‎05-09-2019 09:16 AM

HP Recommended

But i want to use the HP Recovery Partition... do you have fix for this and besides the partition is not deleted. And its healthy state. 

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‎05-09-2019 12:00 PM

HP Recommended

Unfortunately, I don't.

 

If the recovery manager program isn't working, the recovery manager program is useless space.

 

You can't get it to work w/o the recovery manager program.

 

If your notebook is not working, you have two options:

 

1.  The method I posted to clean install W10

 

2. Call HP and order W10 factory recovery media for your model notebook if it is available.

 

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‎05-10-2019 01:10 AM

HP Recommended

The laptop is working i did a reset using usb. No fix on this issue?

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