cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
99
Flag Post

Recovery Partition lost and Windows 7 Reinstall

HP Recommended
HP Mini 110-3602sl (LF782EA#ABZ)
Microsoft Windows 7 (32-bit)

My recovery partition was lost after I upgraded to Windows 10. Being the latter OS absolutely unusable on my device, I now have to reinstall Windows 7 from an ISO file thorugh a USB stick. For this reason I need 1) the Product Key of the original Windows 7 Starter preinstalled (I cannot see any sticker in the battery compartment); 2) the device drivers for LAN and network (wi-fi) that I was not able to locate in the HP Storage section (none of those I tried succeded). Thank you for your help.

2 REPLIES 2
Highlighted
Level 16
Level 16
25,872 25,805 2,366 5,597
Message 2 of 3
Flag Post
HP Recommended

@Dario5CB1071TWD 

Your upgrade to Win10 corrupted the HP Recovery partition, making restore impossible now.

 

HP keeps no records of product keys for individual PCs, so there is nothing we can provide you.

 

Additionally, HP no longer carries HP Recovery Media for Win7-era PCs, so there is nothing you can order from HP.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you very much, that means my HP Mini 110 (still working 100% fine until last week) has to be dumped as garbage, and that is because the OEM license (aka Windows 7 Product Key) has not been labelled or stamped anywhere on the device or brochures accompanying the box. Needless to say, I am not going to buy any HP product ever, ever again (not even if HP would write OS product keys carved on the lid). One more customer lost.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation