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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recovery Partition lost and Windows 7 Reinstall

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10-12-2020 02:05 AM
My recovery partition was lost after I upgraded to Windows 10. Being the latter OS absolutely unusable on my device, I now have to reinstall Windows 7 from an ISO file thorugh a USB stick. For this reason I need 1) the Product Key of the original Windows 7 Starter preinstalled (I cannot see any sticker in the battery compartment); 2) the device drivers for LAN and network (wi-fi) that I was not able to locate in the HP Storage section (none of those I tried succeded). Thank you for your help.
10-12-2020 08:40 AM
Your upgrade to Win10 corrupted the HP Recovery partition, making restore impossible now.
HP keeps no records of product keys for individual PCs, so there is nothing we can provide you.
Additionally, HP no longer carries HP Recovery Media for Win7-era PCs, so there is nothing you can order from HP.
I am a volunteer and I do not work for, nor represent, HP
10-12-2020 08:58 AM
Thank you very much, that means my HP Mini 110 (still working 100% fine until last week) has to be dumped as garbage, and that is because the OEM license (aka Windows 7 Product Key) has not been labelled or stamped anywhere on the device or brochures accompanying the box. Needless to say, I am not going to buy any HP product ever, ever again (not even if HP would write OS product keys carved on the lid). One more customer lost.