“Recovery- Your Device/PC needs to be repaired”

[Atalip]

After completing the Windows Update, I received an error message on a blue screen stating “Recovery- Your PC/Device needs to be repaired. Error code: 0xc000000f” I’m unable to get out of this screen. Any help would be appreciated.

[KrazyToad]

Hi @Atalip

Welcome to HP Forums. This is a great place to get support, find answers and tips

I understand that the Notebook is not booting up after a Windows update.

I'd like to help.

Please do a Power Drain and try a System Restore to an earlier time before the issue started.

- Shut down the Notebook > Unplug the Battery and Ac Adapter > Press and hold the power button for 30 seconds> Plug back the Battery and Ac Adapter
 

- Turn on the Notebook and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

If you are unable to complete the System Restore, then you need to do a System Recovery to Factory Settings.

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Let me know how it goes.
 

Thank you.

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