Recovery attempt failed

[rmbel]

A couple of years ago, we bought a batch of laptops. One of them came with a start-up failure from the start, so we requested support under warranty. For more than 12 months, we were chasing HP; they replaced the HDD and the RAM board, but nothing changed. Then I received a USB UEFI stick to install from clear, instead of the recovery disk inside the laptop, but nothing.

In the logs, recurrently I found the following:

Extract from CTOERROR.flg

[17:08:28.34][ChkError.cmd] Some error detected...

[17:08:28.39][ChkError.cmd]

[17:08:28.42][ChkError.cmd] --------------------------------------------------

[17:08:28.45][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]

[17:08:28.48][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...

[17:08:28.51][ChkError.cmd] --------------------------------------------------

[17:08:28.54][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.

[17:08:28.58][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log

Extract from PASS2_PROC.log

[17:08:11.55][ChkError.cmd] Checking : Apps' log

[17:08:11.57][ChkError.cmd]

[17:08:13.71][ChkError.cmd] [AppsLog]

[17:08:13.74][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log

[17:08:13.78][ChkError.cmd] Result=FAILED

Extract from BBApps.log

[C:\System.sav\Logs\BB\P00QG0B2.LOG]

Log file...

[4:31:37 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074

[4:31:37 PM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA

[4:31:37 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]

[4:31:37 PM] Deliverable PN: P00QG0-B2K

[4:31:39 PM] Deliverable Size: 1,033,302 Kbytes

[4:31:39 PM] Free Size: 935,296,544 Kbytes

[4:31:39 PM] System Used Size: 25,613,788 Kbytes

[4:31:39 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd

Standard Error information...

Standard Out information...

Result=FAILED

Not sure if I understand well, but it fails when installing the McAffee software? I got tired of trying to chase HP, the response was awful, and finally the warranty lapsed, so I'm now on my own. Any ideas of what else to try?

[Paul_Tikkanen]

Hi:

I recommend you use the Microsoft media creation tool to create a plain W10 USB installation flash drive.

Download Windows 10 (microsoft.com)

After W10 has completed installing you can install the drivers and available software from your notebook's support page.

HP 250 G6 Notebook PC Software and Driver Downloads | HP® Customer Support