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‎09-06-2020 02:24 AM

HP Recommended
Product: HP Notebook - 15-ac101tu
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I created recovery copy in USB but now it is not working. It says failed accessing file. Where to get backup copy. Will hp provide same.

1 REPLY 1

‎09-06-2020 07:58 AM

HP Recommended

Hi:

 

You would have to contact HP in India to see if they have recovery media for your notebook.

 

https://www8.hp.com/in/en/contact-hp/contact.html

 

You can clean install W10 by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

 

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