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HP Recommended
HP 15-f010dx
Microsoft Windows 8.1 (32-bit)

Where can I get a recovery disc to repair my laptop. It doesn't boot and the built in recovery doesn't work. 

2 REPLIES 2
HP Recommended

@BlurryProphet 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hi, @BlurryProphet 

 

You can order a recovery kit from HP at the link below.

 

Order software and driver media HP 15-f010dx Notebook PC (ENERGY STAR) | HP® Customer Support

 

You could also make your own W8.1 installation media by downloading the plain W8.1 64 bit ISO file from the link below.

 

Download Windows 8.1 Disc Image (ISO File) (microsoft.com)

 

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable.

 

After W8.1 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP 15-f010dx Notebook PC (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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