cancel
Showing results for 
Search instead for 
Did you mean: 
Maniac10
Level 1
3 2 0 0
Message 1 of 6
186
Flag Post

Recovery disk

HP Recommended
HP 15-r014tx
Microsoft Windows 10 (64-bit)

I want to buy a recovery disk or media. My notebook is 15-r014tx. I bought the disk a few years ago but now I lost it. I want to install the original windows which are come with my notebook when I bought my pc. I tried to contact hp but there is no response from them. Help me out! Thanks in advance.

5 REPLIES 5
WAWood
Level 16
Level 16
30,386 30,293 2,764 6,692
Message 2 of 6
Flag Post
HP Recommended

@Maniac10 

According to the HP specs, your PC came with Windows 8.1.

 

in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Maniac10
Author
Level 1
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Thank you for replying to me. But still, I can not find an option for order. And also can not find my notebook product on this website (http://www.computersurgeons.com/). Please can you help me on it.

Reply
0 Kudos
WAWood
Level 16
Level 16
30,386 30,293 2,764 6,692
Message 4 of 6
Flag Post
HP Recommended

@Maniac10 

If HP and the other website don't have your recovery media, then you are out of luck -- they tend to carry media only for newer models.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Maniac10
Author
Level 1
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I am very thankful for your response. Can I ask for one more help! 

 

how can I get original windows If I don't have a recovery disk? When I bought my notebook I have pre-installed the original windows. They don't give me any key or something. I download Windows from Microsoft and installed it. But it's not activated automatically. 

Reply
0 Kudos
WAWood
Level 16
Level 16
30,386 30,293 2,764 6,692
Message 6 of 6
Flag Post
HP Recommended

@Maniac10 

Sorry, but at this point in time -- you can't!  At one time, there were three options: (1) make the disks yourself, (2) buy the disks or USB stick from HP, (3) buy the disks or USB stick from third-parties.  But the first is no longer possible and the other two have dried up.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation