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‎01-13-2022 06:16 PM

HP Recommended
Product: Notebook hp 17-by0061st
Operating System: Microsoft Windows 10 (32-bit)

I have a hp notebook pavilion 17-by0061st. My computer have a blue screen that is on . It says on the screen that I need a restore/recovery disk. It runs windows 10 . I would like to know where I can get a recovery disk for my computer. I have no idea of where to get one . 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2022 06:28 PM

HP Recommended

Hi:

 

Your PC should be supported by the HP cloud recovery tool which you can use on another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

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3 REPLIES 3

‎01-13-2022 06:28 PM

HP Recommended

Hi:

 

Your PC should be supported by the HP cloud recovery tool which you can use on another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

1 person found this reply helpful
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‎01-13-2022 06:49 PM

HP Recommended

Thank you for your help. 

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‎01-13-2022 06:50 PM

HP Recommended

You're very welcome.

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