07-21-2019 06:00 AM
My harddrive on my laptop recently bit the big one. It was a 1tb drive. I decided to replace it with a larger drive. After doing some research, I found what drive I needed for that particular model and bought a 2tb drive. I put the drive in without a problem and tried loading Windows Pro 64 and it kept telling me it was missing a file. I went to the HP site, ordered the recovery disk set for my particular laptop and have tried to bring my laptop back to life to no avail. It runs through the entire recovery, loads software, loads drivers, gets to the end and I just get a "recovery failed". I should mention I run the recovery without trying to save any files, just a fresh install. If anyone has any knowledge that will help me get this beast running again, I would be ever so grateful. Thanks for your time.
07-21-2019 01:15 PM
Thank you for posting in the HP Support Community.
HP Recovery Manager and recovery discs are kind of obsolete technology (old school) >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Recovery-in-Windows-10/ta-p/7061284
In order to reinstall Windows 10 on this PC, I recommend you use the Microsoft method used by thousands of users daily - for free. You may also want to return back the recovery discs and get a refund (depends on local laws, consumer protection rules and vendor policies)
Here are instructions how to clean install/reinstall Windows 10:
- Video reference >> https://www.youtube.com/watch?v=QAvFm52IjI4
Windows reinstallation / clean installation :
- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB and proceed with clean installation/reinstallation.
Make sure you select the proper version (64 bit / Home or Pro) if asked.
Media Creation tool will always provide you with the latest Windows version/build - now 1903 edition.
- When download completes, you will need to write the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity). Use the Media Creation tool.
When ready with the USB drive or with the DVD:
Please, shutdown the computer using the power button.
Insert the Windows USB thumbdrive prepared previously
Power on the PC.
As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).
This should open a HP Startup Menu
Choose F9 to open Boot options. Select the USB thumb drive as a boot option.
- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).
Delete all existing partitions and install Windows on Disc 0 Unallocated space
- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation
Hope this helps. Let me know how it goes
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