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proletkult
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Recovery disks not working on laptop

Example: Pavilion 17t
Microsoft Windows 10 (64-bit)

My harddrive on my laptop recently bit the big one.  It was a 1tb drive.  I decided to replace it with a larger drive.  After doing some research, I found what drive I needed for that particular model and bought a 2tb drive.  I put the drive in without a problem and tried loading Windows Pro 64 and it kept telling me it was missing a file.  I went to the HP site, ordered the recovery disk set for my particular laptop and have tried to bring my laptop back to life to no avail.  It runs through the entire recovery, loads software, loads drivers, gets to the end and I just get a "recovery failed".  I should mention I run the recovery without trying to save any files, just a fresh install.  If anyone has any knowledge that will help me get this beast running again, I would be ever so grateful.  Thanks for your time.

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HP Recommended

Recovery disks not working on laptop

Hello @proletkult 

 

Thank you for posting in the HP Support Community.

 

HP Recovery Manager and recovery discs are kind of obsolete technology (old school) >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Recovery-in-Windows-10/ta-p/7061284

 

In order to reinstall Windows 10 on this PC, I recommend you use the Microsoft method used by thousands of users daily - for free. You may also want to return back the recovery discs and get a refund (depends on local laws, consumer protection rules and vendor policies)

 

 

Here are instructions how to clean install/reinstall Windows 10:

 

 

Windows reinstallation / clean installation :

 

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

 

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

Make sure you select the proper version (64 bit / Home or Pro) if asked.

 

Media Creation tool will always provide you with the latest Windows version/build - now 1903 edition.

 

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity). Use the Media Creation tool.

 

 

When ready with the USB drive or with the DVD:

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumbdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

 

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

 

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

4.PNG

 

 

- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

 

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

 

- You might want to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

 

 

Hope this helps. Let me know how it goes

 

Your feedback and update is highly appreciated
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HP Expert - volunteer *** I am not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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