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‎05-27-2017 12:17 AM

HP Recommended
Product: HP envy 15 j133tx
Operating System: Microsoft Windows 8.1 (64-bit)
I recently sent my HP envy notebook for dust cleaning to a HP center(it was under warranty). The guy whose job was to repair it wiped the HDD clean claiming that it would make the machine run faster. Then he asked for the recovery disks that had been made when I bought the notebook. After a day, the guy called me back saying that the recovery was unsuccessful as the recovery folder is not present in the HDD or something like that.
And he's asking me to buy the windows again....What the.....please help
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2017 01:14 AM

HP Recommended

If you search the forum you will find many errors such as your's -solved by changing date in BIOS:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Issues-with-System-Recovery/m-p...

 

Btw-HP even has a document online somewhere about the date change.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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7 REPLIES 7

‎05-27-2017 12:25 AM

HP Recommended

Tell the guy to change date in BIOS to 1/01/2012, Save & Exit. Run the Recovery Discs again.

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‎05-27-2017 12:36 AM

HP Recommended
He's actually asking me to buy new recovery disks from HP. I am running short on time so I won't get to try anything. PS how do I put up an image in my reply because I have a pic of the error...
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‎05-27-2017 12:46 AM - edited ‎05-27-2017 12:47 AM

HP Recommended

 

Use the icon in the bar at top of Reply message screen. The 10th one from left-Insert/Edit Image. 

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‎05-27-2017 12:53 AM

HP Recommended

IMG-20170527-WA0008.jpg

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‎05-27-2017 01:14 AM

HP Recommended

If you search the forum you will find many errors such as your's -solved by changing date in BIOS:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Issues-with-System-Recovery/m-p...

 

Btw-HP even has a document online somewhere about the date change.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎05-27-2017 12:41 PM

HP Recommended
Dude, it worked....thankssss
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‎05-27-2017 12:49 PM

HP Recommended

You're very welcome. Happy to hear you are back up and running. Don't forget to go back into BIOS and reset to correct date.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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