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Solved!

Recovery fail on purchased recovery flash drive

HP Recommended
Microsoft Windows 10 (64-bit)

Good evening!  I had a hard drive crash and purchased an identical drive and also purchased recovery media from HP.  When attempting to restore, at the end, it says Restoration Incomplete.  I have tried it 3 times.  All help will be so appreciated. 
Here is the CTOERROR.flg error log file:   

[15:31:56.41][BBV2_EUE.cmd] **************************************************
[15:31:56.44][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[15:31:56.46][BBV2_EUE.cmd] --------------------------------------------------
[15:31:56.47][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[15:31:56.49][BBV2_EUE.cmd] --------------------------------------------------
[15:31:56.51][BBV2_EUE.cmd]
[15:31:56.52][BBV2_EUE.cmd]
[15:31:56.54][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[15:31:56.57][BBV2_EUE.cmd]
[15:31:56.58][BBV2_EUE.cmd] --------------------------------------------------
[15:31:56.60][BBV2_EUE.cmd] Error checking
[15:31:56.62][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[15:31:56.63][BBV2_EUE.cmd] --------------------------------------------------
[15:31:56.66][BBV2_EUE.cmd]
[15:31:56.68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[15:31:56.76][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[15:31:56.80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WIN.LOG] is found.
[15:31:56.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WPE.LOG] is found.
[15:31:56.90][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CPUFlag.LOG] is found.
[15:31:56.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_MSAppsOrder.LOG] is found.
[15:31:56.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_Ngen.LOG] is found.
[15:31:57.04][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_OptaneConfig_FLAG.LOG] is found.
[15:31:57.07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_PullInJumpStartBto.LOG] is found.
[15:31:57.12][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WinPE_DRV.LOG] is found.
[15:31:57.15][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS1.LOG] is found.
[15:31:57.19][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS2.LOG] is found.
[15:31:57.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[15:31:57.26][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[15:31:57.30][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[15:31:57.33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[15:31:57.38][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P006MAB2]_Energy_Star.LOG] is found.
[15:31:57.43][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P009C2B2]_HP_Wireless_Button_Driver.LOG] is found.
[15:31:57.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00A01B2]_HP_IE_Favorite_for_USA.LOG] is found.
[15:31:57.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00EDUB2]_Bing_Search_for_IE11.LOG] is found.
[15:31:57.55][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00F6BB2]_TFS_-_OCA_Marker_File_-_TDC.LOG] is found.
[15:31:57.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00H08B2]_IE_Home.LOG] is found.
[15:31:57.65][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00HX7B2]_Simple_Solitaire-Metro.LOG] is found.
[15:31:57.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00KTXB2]_McAfee_LiveSafe_Install_Rules_Configuration.LOG] is found.
[15:31:57.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00L6EB2]_HP_PC_Hardware_Diagnostics_UEFI.LOG] is found.
[15:31:57.77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LDMB2]_McAfee_Checkbox.LOG] is found.
[15:31:57.82][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LEXB2]_Retail_Demo_-_Video_Attract_Loop.LOG] is found.
[15:31:57.87][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LFWB2]_Retail_Demo_-_Get_Started_App__GSA_.LOG] is found.
[15:31:57.91][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N20B2]_Netflix.LOG] is found.
[15:31:57.95][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N24B2]_Priceline.LOG] is found.
[15:31:57.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3TB2]_Realtek_Card_Reader_Driver.LOG] is found.
[15:31:58.04][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3VB2]_Realtek_Local_Area_Network__LAN__Driver.LOG] is found.
[15:31:58.09][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3WB2]_Synaptics_TouchPad_Driver.LOG] is found.
[15:31:58.12][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N89B2]_HP_ePrint.LOG] is found.
[15:31:58.16][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBCB2]_HP_System_Event_Utility.LOG] is found.
[15:31:58.21][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBXB2]_HP_Documentation.LOG] is found.
[15:31:58.26][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NL0B2]_HP_Smart_Friend.LOG] is found.
[15:31:58.31][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NY2B2]_HP_JumpStart_Apps.LOG] is found.
[15:31:58.35][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P43B2]_WT_Games_for_HP-US.LOG] is found.
[15:31:58.38][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P5S00]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT.LOG] is found.
[15:31:58.43][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P62B2]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT_-_Base_file.LOG] is found.
[15:31:58.48][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PF9B2]_Realtek_RTL8723BE_RTL8188EE_802.11b_g_n_Wireless_LAN_Drivers.LOG] is found.
[15:31:58.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PHVB2]_Amazon_URL_offers.LOG] is found.
[15:31:58.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PL3B2]_HP_Audio_Switch.LOG] is found.
[15:31:58.62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PV8B2]_AMD_High-Definition_Graphics_Driver.LOG] is found.
[15:31:58.66][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PZGB2]_WW-BTB_Host_and_ISP_Stub.LOG] is found.
[15:31:58.70][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q1VB2]_HP_Support_Assistant.LOG] is found.
[15:31:58.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QARB2]_HP_Sure_Connect.LOG] is found.
[15:31:58.79][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG] is found.
[15:31:58.82][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG
[3:01:24 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[3:01:24 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,9]
[3:01:24 PM] Deliverable PN: P00QG0-B2R
[3:01:27 PM] Deliverable Size: 1,040,779 Kbytes
[3:01:27 PM] Free Size: 58,052,376 Kbytes
[3:01:27 PM] System Used Size: 36,781,284 Kbytes
[3:01:27 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[15:31:58.82] --------------------------------------------------
[15:31:58.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QWSB2]_Windows_10_Redstone2_Recovery_Manager_Installer_-_CPS.LOG] is found.
[15:31:58.90][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QZUB2]_HP_Setup_Integrated_OOBE_Win10.LOG] is found.
[15:31:58.93][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R4AB2]_Dropbox_Promotion.LOG] is found.
[15:31:58.98][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R7GB2]_HP_JumpStart.LOG] is found.
[15:31:59.03][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RBHB2]_Power_Media_Player_14_for_HP_Consumer_PCs_with_DVD.LOG] is found.
[15:31:59.07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RCHB2]_Priceline_-_UWP.LOG] is found.
[15:31:59.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00REVB2]_HP_SmartFriend_UWP.LOG] is found.
[15:31:59.15][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RG4B2]_Realtek_High-Definition__HD__Audio_Driver.LOG] is found.
[15:31:59.20][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RKWB2]_WT_Games_for_HP_-_UWP.LOG] is found.
[15:31:59.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RL1B2]_HP_IE_Favorite_for_BestBuy.LOG] is found.
[15:31:59.29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RQRB2]_WT_Games_for_HP-LITE.LOG] is found.
[15:31:59.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RXKB2]_Amazon_Shopping-Metro.LOG] is found.
[15:31:59.37][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[15:31:59.39][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[15:31:59.41][BBV2_EUE.cmd] --------------------------------------------------
[15:31:59.43][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[15:31:59.44][BBV2_EUE.cmd] **************************************************
[15:43:24.12][ChkError.cmd] **************************************************
[15:43:24.15][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[15:43:24.17][ChkError.cmd] --------------------------------------------------
[15:43:24.20][ChkError.cmd] Check SW Error...
[15:43:24.21][ChkError.cmd] --------------------------------------------------
[15:43:24.24][ChkError.cmd]
[15:43:24.26][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[15:43:24.29][ChkError.cmd]
[15:43:24.34][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[15:43:24.35][ChkError.cmd]
[15:43:24.38][ChkError.cmd] Check 2nd parameter [BBVClean]
[15:43:24.40][ChkError.cmd]
[15:43:24.43][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[15:43:24.45][ChkError.cmd] --------------------------------------------------
[15:43:24.46][ChkError.cmd] Checking : Memory Dump
[15:43:24.49][ChkError.cmd] Could not find memory dump...
[15:43:24.51][ChkError.cmd]
[15:43:24.53][ChkError.cmd] [DumpFile]
[15:43:24.54][ChkError.cmd] Result=PASSED
[15:43:24.57][ChkError.cmd] --------------------------------------------------
[15:43:24.59][ChkError.cmd] Checking : Apps' log
[15:43:24.60][ChkError.cmd]
[15:43:30.22][ChkError.cmd] [AppsLog]
[15:43:30.30][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[15:43:30.38][ChkError.cmd] Result=FAILED
[15:43:30.47][ChkError.cmd] --------------------------------------------------
[15:43:30.55][ChkError.cmd] Checking : Yellow-Bang
[15:43:30.63][ChkError.cmd]
[15:43:30.74][ChkError.cmd] Run [PINChkT.exe /dev /s]
[15:43:35.02][ChkError.cmd]
[15:43:35.10][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED

[15:43:35.17][ChkError.cmd]
[15:43:35.25][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[15:43:35.36][ChkError.cmd] No Yellow-bang device found...
[15:43:35.44][ChkError.cmd] Result=PASSED
[15:43:35.50][ChkError.cmd]
[15:43:35.60][ChkError.cmd] --------------------------------------------------
[15:43:35.67][ChkError.cmd] Checking : Timeout in INSTALL.log
[15:43:35.75][ChkError.cmd]
[15:43:35.85][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[15:43:38.38][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[15:43:38.70][ChkError.cmd] There is TIMEOUT in install.log file.
[15:43:38.76][ChkError.cmd]
[15:43:38.82][ChkError.cmd] [TIMEOUT]
[15:43:38.90][ChkError.cmd] Result=FAILED
[15:43:38.98][ChkError.cmd] --------------------------------------------------
[15:43:39.05][ChkError.cmd] Checking : WinSAT
[15:43:39.13][ChkError.cmd]
[15:43:39.23][ChkError.cmd] [WinSAT]
[15:43:39.30][ChkError.cmd] Result=PASSED
[15:43:39.40][ChkError.cmd] --------------------------------------------------
[15:43:39.48][ChkError.cmd] Checking : FAILURE.flg
[15:43:39.74][CheckFailureFlags.cmd] **************************************************
[15:43:39.75][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[15:43:39.78][CheckFailureFlags.cmd] --------------------------------------------------
[15:43:39.80][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[15:43:39.81][CheckFailureFlags.cmd] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
[15:43:53.02][CheckFailureFlags.cmd] --------------------------------------------------
[15:43:53.03][CheckFailureFlags.cmd] Found FAILURE.flg in C:\SwSetup folder.
[15:43:53.05][CheckFailureFlags.cmd] Check C:\SYSTEM.SAV\FAILURE.FLG
[15:43:53.06][CheckFailureFlags.cmd] --------------------------------------------------
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS


Volume in drive C is Windows
Volume Serial Number is 9C54-4F26

Directory of c:\system.sav

05/21/2020 03:19 PM <DIR> 2ndCap
05/21/2020 03:31 PM <DIR> bbv
08/18/2017 01:37 AM 2,619 CDL51TMLABAR204EN
05/21/2020 03:43 PM 46 ChkError.cmd.FAILURE.flg
08/10/2017 11:13 AM 22,867 CNB16WW3C2T604.ini
08/18/2017 01:39 AM 12,109 CND605CS089A_DPS
08/18/2017 10:40 AM <DIR> CONFIG
08/18/2017 01:42 AM 8,789 cpqdl.ini
08/18/2017 01:42 AM 4,561 CTO.TXT
08/18/2017 01:42 AM 14 CTOHW.TXT
05/21/2020 03:15 PM <DIR> EXCLUDE
05/21/2020 03:22 PM <DIR> ExitProc
05/21/2020 03:21 PM <DIR> FactoryUpdate
05/21/2020 03:43 PM 97 FAILURE.FLG
08/18/2017 10:42 AM <DIR> fbi
05/21/2020 03:43 PM <DIR> Flags
08/18/2017 10:27 AM 9,143 Info.bom
05/21/2020 03:43 PM <DIR> logs
08/18/2017 01:43 AM <DIR> P2PP
05/27/1997 02:42 AM 46 REBOOT.ME
08/18/2017 12:24 PM 368 REGFLUSH.LOG
05/21/2020 03:43 PM 139 Result.ini
08/18/2017 10:32 AM <DIR> support
08/18/2017 12:21 PM 491,474 SYSINFO.LOG
13 File(s) 552,272 bytes
11 Dir(s) 59,104,436,224 bytes free
[15:43:53.09][CheckFailureFlags.cmd] --------------------------------------------------
[15:43:53.12][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[15:43:53.16][CheckFailureFlags.cmd] **************************************************
[15:43:53.22][ChkError.cmd]
[15:43:53.28][ChkError.cmd] [FAILURE_FLAG]
[15:43:53.36][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[15:43:53.42][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS



[15:43:53.53][ChkError.cmd]
[15:43:53.59][ChkError.cmd] --------------------------------------------------
[15:43:53.67][ChkError.cmd] Some error detected...
[15:43:53.78][ChkError.cmd]
[15:43:53.86][ChkError.cmd] --------------------------------------------------
[15:43:53.94][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[15:43:54.02][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[15:43:54.09][ChkError.cmd] --------------------------------------------------
[15:43:54.19][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[15:43:54.27][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[15:43:54.34][ChkError.cmd]
[15:43:54.42][ChkError.cmd] --------------------------------------------------
[15:43:54.52][ChkError.cmd]
[15:43:54.59][ChkError.cmd] This is for customer image...
[15:43:54.67][ChkError.cmd]
[15:43:54.75][ChkError.cmd] Trigger CTO panic...
[15:43:54.91][EnablePXE.cmd] **************************************************
[15:43:54.92][EnablePXE.cmd] [C:\SYSTEM.SAV\ExitProc\EnablePXE.cmd] has started...
[15:43:54.94][EnablePXE.cmd] --------------------------------------------------
[15:43:54.95][EnablePXE.cmd] no [C:\system.sav\Exclude\BiosConfig] folder... exit...
[15:43:54.97][EnablePXE.cmd] --------------------------------------------------
[15:43:54.97][EnablePXE.cmd] [EnablePXE.cmd] has completed...
[15:43:54.98][EnablePXE.cmd] **************************************************

[15:47:31.80] ------------------------------------------------------------
[15:47:31.80] There might be unexpected reboot during [Windows setup].
[15:47:31.82] The process will cause CTO panic
[15:47:31.82] because the image might not be normal now...
[15:47:31.82] ------------------------------------------------------------

 

2 REPLIES 2
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HP Recommended

@saltyok 

 

Please try a quick fix: perform a CLEAN install Windows 10 using

 

       https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

 

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

 

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

 

 

BH
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Thank you so much! Solved!

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