Recovery hp chromebase

[Andrew132019]

My chromebase went to a something went wrong screen. Is asking me to press recovery button but this does not have one I can locate. It is asking me to hold recovery button (I don't have) and power.

It also asked me to disconnect my devices so I disconnected my key board and mouse. 

How do I recover?

I already tried to unplug and hold the power button. 

I tried reconnecting my keyboard to hold esc and refresh button but I d

[Irfan_06]

Hi @Andrew132019,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Chromebook.

Please follow the steps below to fix the issue.

• Unplug from mains power and perform a Hardware Reset
• Settings > Advanced > Restore settings to their original defaults in case an extension is interfering
• Powerwash in case your profile has become corrupted
• Recovery to ensure your OS is pristine.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support