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‎04-10-2020 07:45 AM

HP Recommended
Product: Presario cq57/CQ57-420ED
Operating System: Microsoft Windows 7 (32-bit)

Hi Guys,

 

For a friend I'm looking at her laptop to reinstall it. The laptop doesn't boot anymore. I'd like to use the recovery images which should be on the laptop. But I guess the previous owner removed them.

 

Is there a way to get the original recovery image?

 

Best regards, 

 

Floris

1 REPLY 1

‎04-10-2020 08:07 AM

HP Recommended

@FlorisB1984 

Probably NOT -- as HP no longer stocks recovery media you can order for Win7-era PCs.

 

You can look into the option below, but unless this is a recent PC model, made in 2016 or later, that won't apply ...

 

You can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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