Recovery issue unexpected reboot during windows setup. Please help

[TristenShaleen]

I am trying to recover my laptop because of an issue it has been having for some time.  The issue my laptop has been having is restarting constantly.  I found a way to make it not restart itself though.  It was when I had a certain game called Cloud 9 playing in the background them my laptop would not restart itself.  If, I didn't have that game running it restarts itself a lot.  I did do a few tests running antivirus scan and no virus was found.  This has been going on for many months.  Yesterday I decided to recover back to factory.  It will not complete.   The message that pops up every time says that the recovery is incomplete.  When I click details a notepad pops up says "There might be unexpected reboot during [Windows setup].  The process will cause CTO panic because the image might not be normal now..."  I have tried to retry the recovery several times .  The same thing comes up.  I am not using dics or anything to do the recovery.  And I didn't want any of my old files or settings or anything saved so I didn't use that option either.  How do I fix my laptop?

[TristenShaleen]

oh and i used windows 10, but I don't know if it is 64 bit or 32

[Paul_Tikkanen]

Hi:

Your PC originally came from HP with W10 Home 64 bit installed.

The only suggestion I can offer would be to make a bootable USB W10 installation flash drive and use that to reinstall Windows.

You can make such a device by using the Media Creation Tool at the link below.  You will need a 4 GB USB flash drive.

https://www.microsoft.com/en-us/software-download/windows10

The software will automatically work with the W10 product key in your PC's BIOS.

After W10 installs, go to your PC's support page to install the drivers and available software you need...

https://support.hp.com/us-en/product/hp-15-f300-notebook-pc-series-touch/8961458/model/10098384/prod...