Recovery kit and how we can use it

[AKASH-C]

Hi, guys few days ago I got a problem that my recovery (D) partitions  corrupted. So I chat hp chat support they create a

case id and told me that a recovery kits  that are avalible for hp user and I would be buy it. After that a get a mail that

they send me a pdf that include a link where I can order that kit.

My question is Recovery kit is hp notebook model specific or not ? Because during the chat time they never ask my 

hp model no. ,or serial no. .

And if I get the Recovery kit by order this product How can I use it?

Because we can get any video tutorial on Recovery Kit and how we can recovery my notebook using it.

My hp Product name 15-ay523tu.

[iomare · Accepted solution]

Hi,

The recovery disk is model specific and you will probably be asked when you arder the recovery media.

Here is link to HP support page showing how to use it. Read the section "System recovery using HP supplied recovery media"

https://support.hp.com/us-en/document/c04758961

Since you have Windows 10, you could also download the Microsoft media creation tool for free from Microsoft (on a computer which works), run and create a bootable pendrive with Windows 10 on it. You could then use this drive to try to recover Windows 10, reapir startup. Or you could use the pendrive to perform a clean install of Windows 10 on the system. Windows 10 will automatically activate once installed as long as you install the same version (home or pro) that was already on the PC. After installation let Windows copmpletely update and find all the drivers.

https://www.microsoft.com/en-us/software-download/windows10

If after installation you are missing any drivers you can get them on the support page for your PC:

https://support.hp.com/us-en/product/HP-15-ay500-Notebook-PC-series/12229013/model/13673992

Let me know if you need any further help,

David

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[MusicalGym]

I received the system recovery kit for Envy 700 series desktop, but it did not come with instructions.

I clicked the link to read the instructions but page says Not Allowed.

How can I get a refund for the four disks I purchased.

They aren't working for me.

[Cheron-Z]

@MusicalGym

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
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