Recovery kit for pavilion x360 15-bk193ms

[Luis22]

I need a recovery disk for my pavilion x360 15-bk193ms or the link where I can download this. 

[IT_WinSec · Accepted solution]

Hello @Luis22

Thank you for posting in the HP Support forum. Welcome onboard !

You can get original HP Recovery USB drive from HP.

1. Visit this URL >> https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-bk100-x360-convertible-pc/12499216/m...

2. Select your OS - Microsoft/Windows/Windows 10

3. When ready, scroll down and head to "Order Recovery media - CD/DVD/USB" and expand the section

4. Follow the on-screen instructions to purchase the drive

Once you receive it, you need to plug it into your PC and boot from it. Here are detailed instructions how to use it >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&section=ccweb&SFS=tdoc&language...

Hope this helps and answers your query. Do not hesitate to post again if you face any difficulties.

Let me know how it goes - provide your feedback/reply/update.

Cheers!

[Luis22]

Hi, the link is ok, but when I filled the form, the system say me that it's not had support for this PC serial. I'm not understand why. The PC has warranty until to 2018. I bought this PC the month of april last by amazon and live out of USA.

I understand that the support that I can receive for warranty is from HP USA and that if exist a problem with the PC, I need put this in HP USA offices, but this is a software problem according with the diagnostic made by the first HP technical with who I talked. It's something that can solved by internet and the HP support team looks like that blocked me or invalid my warranty I not understand.

[IT_WinSec]

Hi @Luis22

Thank you for posting back. I am sorry to hear about your issues.

No idea what happened but in such a case you should get in touch with HP Support.

1. Follow the warranty dispute procedure >> https://support.hp.com/us-en/document/c05084516

Basically, you need to verify the warranty period in the HP system. Usually, the warranty period is set upon the date the computer is "born" (a.k.a produced). Sometimes, this is not changed automatically in the HP systems when the PC is purchased from resellers such as Amazon. For example, your PC was produced on 14 December 2015, you warranty is 2 years and ends on 14 December 2017 (set in HP systems because PC was born on 14 December 2014). However, you purchased the PC on 03 January 2017 and you just need to provide some docs to HP so that they fix the date in the system

It might be something else, but this is the most common reason.

2. Let me know where you are at the moment (in which country, city) ?

3. Try to fill in the form again after fixing the date and the warranty dispute. In case you experience further issues, please, keep me posted and do let me know. Contact HP :

>> https://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope this helps 🙂

[Luis22]

Hi IT_WinSec thanks a lot for you support

1. Follow the warranty dispute procedure.

A: According with the information obtained in the link my warranty status is ACTIVE until April 2018

2. Let me know where you are at the moment (in which country, city) ?

A: I'm in Bucaramanga, Colombia. I contacted to HP Colombia, but they said me that the support for my PC is not possible because the PC configuration (HW &SW) was made for USA and they don't have access to the USA technical tools for give me this support.

3. Try to fill in the form again after fixing the date and the warranty dispute. In case you experience further issues, please, keep me posted and do let me know. Contact HP :

A: When I filled the form the last friday the HP contact of support said me by chat: "I understand that but we are dedicated USA and Canada support team"

How you can understand with the answers that give me, I'm believed tied of hands. 

[IT_WinSec]

Can you boot the computer to Windows desktop now ? Or the PC is unbootable ?

[Luis22]

Hi IT_WinSec.

Today, after of reset completely my PC I was able to install win10 english languaje which I downloaded of the microsoft site. My pc now is working. Thank you for you interest in solved my case.

[IT_WinSec]

Hi @Luis22

I am glad your issue is solved. Thanks for letting me know.

Just an extra tip : make sure your Windows is fully updated

and that the PC is protected.

Update your drivers > http://support.hp.com/us-en/document/c03330139

[Luis22]

Hi IT_WinSec

Thanks for the tip