Recovery manager won’t allow back up

[Jamie27876]

Hello, my laptop opens in the recovery mode every time I turn the power on. I can’t get onto the normal screen that loads google, internet explorer or any other software. When the laptop has booted and  I’m in recover manager,  i go into the “help” section in which I try to start a back up procedure andd it comes up with the message in the picture

 

I assumed that this was In the maintenance section where it you have options for window and recovery partition, when both run they close nearly immediately. I have tried every section and it hasn’t helped, please could you help me

thank you

[praveen196]

@Jamie27876 Welcome to HP Community!

I understand that the computer opens in the recovery mode every time when you turn the power on.

Do not worry. I will try to fix the issue.

1. Try hard restart/hard reset.

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

If it still fails to load properly, go ahead with the next steps

2. Perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Keep us posted,

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