Recovery media does not support this computer

[cuffnstuff1]

So my Laptop G-72 hard drive crashed stopped spinning up I purchased the same hard drive per model number and replaced it

 I contacted HP and oredered a set of recory disks

However when loading the disk I get an erro stating the system recovery media does not support this computer you are not able to restore this system with the media.

i have checked online everywhere and driving me nuts.

what can I do. te build ID appears to be the correct one

[Paul_Tikkanen · Accepted solution]

Hi:

I can't help you with why the recovery media isn't working, but if you can still read all 25 characters of the W7 product key on the Microsoft sticker on your PC case, you can make your own plain W7 installation media to reinstall W7.

This site claims to have genuine, unadulterated W7 ISO files for download...

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Click on the link labeled Windows ISO Downloader.exe

You can use either the:

 Win 7 Home SP1 or the (Retail version, but the  OEM key on your PC's case will work with it)

 Win 7 Home SP1 COEM (This version would be for what HP would have used--System Builder)

Then you can use this tool i zipped up and attached to transfer the file to a 4 GB USB flash drive or a DVD.

[cuffnstuff1]

Thanks it worked perfect

[Paul_Tikkanen]

You're very welcome.