• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ZBook 15 G2
Microsoft Windows 10 (64-bit)

Hi, is there any way I can find and get Recovery media for HP ZBook 15 G2?

I am searcing for several days, but without any success.

 😞

Thnx 

5 REPLIES 5
HP Recommended

Hi:

 

To order recovery media for HP business class PC's you have to do that by telephone.

 

I have this old HP business PC phone support listing.  The number for Canada and the USA is still valid.

 

https://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

 

You can always make your own W10 installation media by using the media creation tool at the link below to create a bootable W10 USB flash drive installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-g2-mobile-workstation/6978814

HP Recommended

Thnx for quick response.

This is the case:

I am from Bosnia and I Called all  Service Providers here 

 

I called all of them, but without any will from their side to help.

I get instant answer - we can not help.

I have no problem with installing windows and drivers, I am just wondering is there any way to get those media.

For some reason , HP cloud recovery is not available for this model.

 

Thnx again

HP Recommended

You're very welcome.

 

Since I don't work for or represent HP, I wouldn't be able to assist you any more than I have already.

 

The only other suggestion I can offer, would be to contact the HP executive team at the link below and see if they can be of help.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

 

HP Recommended

Thank you very much.

I will definitely try.

🙂

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

Again, you always have the option to use the Microsoft media creation tool to reinstall W10 in case you need to replace or upgrade the hard drive.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.