-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Recovery media windows 10

Create an account on the HP Community to personalize your profile and ask a question
08-22-2016 11:52 PM
Hi,
After a BIOS update the PC does not start correctly. When it starts it askes for windows recovery/repair media. How and from where can I download that?
Br
Roger
Solved! Go to Solution.
Accepted Solutions
08-23-2016 12:37 PM
You're very welcome, Roger.
Someone must have upgraded your dv6-6c75ea, because that model originally came with Windows 7 from the factory.
When you boot from the W10 disk you make, on the lower left side of the installation window, there will be a repair option.
You would select that and from within that menu, there will be a few repair choices.
But if you have to reinstall Windows 10, as I wrote earlier, you won't need a product key as long as W10 was previously activated.
08-23-2016 07:32 AM
Hi:
You can make W10 reinstallation/repair media from the link below. Use the Media Creation Tool.
08-23-2016 10:03 AM
The HP DV6s came with Win7 preinstalled, not Win10.
So, as Paul indicated, you have to make your own media for Win10.
Personally, I prefer using a third-party tool known as Macrium Reflect as it is FREE and has a lot more options that built-in or MS solutions:
Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives: http://www.macrium.com/reflectfree.aspx
What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD
My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.
I use this all the time and it typically takes less than 10 minutes to do the image backup and about the same time or less to do a restore.
Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinRE, and you can then use that to do a restore -- when you can't boot into Windows!
NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
08-23-2016 12:15 PM
H, Roger:
Since you had previously upgraded to W10 and as long as it was activated, if you need to reinstall it, you don't need a product key.
There will be an option to enter a product key but there is also an option to check 'I don't have a product key.'
That is what you select to reinstall a previous installation of a W10 upgrade.
To use the repair option, you do not need a product key either.
Paul
08-23-2016 12:31 PM
Thanks for quick reply 🙂
Will I be prompted to choose repair when I boot from dvd ?
Is it possible to find out the license key in any way? I have the serial number of the laptop.
I have not upgraded it came with W10 when I opened the box.
Br
Roger
08-23-2016 12:37 PM
You're very welcome, Roger.
Someone must have upgraded your dv6-6c75ea, because that model originally came with Windows 7 from the factory.
When you boot from the W10 disk you make, on the lower left side of the installation window, there will be a repair option.
You would select that and from within that menu, there will be a few repair choices.
But if you have to reinstall Windows 10, as I wrote earlier, you won't need a product key as long as W10 was previously activated.