• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-10-2017 05:29 AM - edited ‎06-10-2017 05:31 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I created recovery media on a usb drive when I first had my laptop when prompted to do so.

As there has been a recent BIOS update do I need to update my recovery media and make a new one?

If so, how do I do that as I have tried and HP Recovery Assistant tells me I am not allowed to do so as the original had already been made and only one is allowed?

Not only that but what about loss of the original. How would I replace that?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2017 07:26 AM - edited ‎06-10-2017 08:49 AM

HP Recommended

Hi:

 

A BIOS update would not be a cause for the recovery media you made not working.

 

You can only make one set of recovery media, so if you lose it, you would have to order recovery media from HP.

 

You can also make your own plain W10 recovery media by downloading the W10 media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Then you can install the drivers and available software from your notebook's support page.

 

The W10 media you make will work with the W10 product key in the BIOS.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-10-2017 07:26 AM - edited ‎06-10-2017 08:49 AM

HP Recommended

Hi:

 

A BIOS update would not be a cause for the recovery media you made not working.

 

You can only make one set of recovery media, so if you lose it, you would have to order recovery media from HP.

 

You can also make your own plain W10 recovery media by downloading the W10 media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Then you can install the drivers and available software from your notebook's support page.

 

The W10 media you make will work with the W10 product key in the BIOS.

Was this reply helpful? Yes No

‎06-10-2017 08:06 AM

HP Recommended
Thank you very much for that information
Was this reply helpful? Yes No

‎06-10-2017 08:48 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.