• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-06-2019 12:28 PM

HP Recommended
Product: Pavilion X360 14-ba001la
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

About three months ago, I created my set of recovery media. Unfortunately, I lost it. Is there any way in which I can either create a new set of recovery media (HP Recovery Manager won't let me) or order them online? I live in South America and the support page isn't straightforward.

 

I created a recovery backup unit via windows, but I don't know how reliable it is (i.e. Does it backs up drivers, preinstalled apps and the Windows License?).

 

Thank you for your time.

 

Best regards,

 

Jaime

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2019 12:33 PM

HP Recommended

Hi, Jaime:

 

You would have to call HP customer support in your country and see if you can order recovery media.

 

You can always reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

 

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/mx-es/drivers/selfservice/hp-pavilion-14-ba000-x360-convertible-pc/15551162/m...

 

If the recovery image backup you made in W10 works, yes it backs up the operating system, programs, drivers and files.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-06-2019 12:33 PM

HP Recommended

Hi, Jaime:

 

You would have to call HP customer support in your country and see if you can order recovery media.

 

You can always reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

 

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/mx-es/drivers/selfservice/hp-pavilion-14-ba000-x360-convertible-pc/15551162/m...

 

If the recovery image backup you made in W10 works, yes it backs up the operating system, programs, drivers and files.

Was this reply helpful? Yes No

‎05-06-2019 12:56 PM

HP Recommended

Hello Paul,

 

I'm astonished by how fast you answered my message. Thank you for your answer!

 

Best regards,

 

Jaime

Was this reply helpful? Yes No

‎05-06-2019 01:50 PM

HP Recommended

You're very welcome, Jaime.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.