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‎01-15-2018 08:28 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I have a HP Pavilion dv6-4024tx Notebook PC. My son was trying to install Linux on that and now the operating system is crashed. I am not able to login into Windows or Linux. I have HP recovery on my laptop but I am not able to get to it. When I press F11 to go to System recovery, it takes me again to the Linux installation screen where I can see both Windows and Linux installed. When I try to go to the Windows OS, it takes me to the repair screen and I am asked for windows disc. My laptop did not come with the disc. It had the OS pre-installed.

 

How do I restore my laptop back  to factory settings? The HP site does not have a restore disc for this laptop. Also I cannot find the restore disc available anywhere. 

 

Any help will be appreciated.

 

Thanks

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‎01-18-2018 09:24 PM - edited ‎01-18-2018 09:48 PM

HP Recommended

@NitinA

i am actually wondering if the Linux install borked the hdd so it is not recognized by Windows. Watch this video on how to "clean" the drive during install to see if it appears.

https://youtu.be/vrSeah09LBs

 

If that doesn't work you will need Intel RST Driver. f6flpy.X64.zip

https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-?product=35...

Read thru section 5.3 of the Read Me file

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13 REPLIES 13

‎01-15-2018 11:18 PM

HP Recommended

Sorry to hear about the problem. Unfortunately,I can't find Recovery Discs either. Ebay may be your best option. I have seen Windows 7 Home Premium 64bit dvd's fairly cheap there.

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‎01-16-2018 09:39 PM

HP Recommended

Thanks for  the quick reply. I got a recovery ISO file from ebay. But now when I am trying to repair/install the OS, I get a message that no drivers are found and I need to get some media with drivers. Any idea how to get the drivers. I see on the HP site that there are drivers available for download. But they are all .exe files. I am not sure how to install them or apply them before loading the OS.

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‎01-17-2018 12:18 AM

HP Recommended

What type of bootable disc did you make from the ISO- dvd or usb flash drive?

What is the exact error? Perhaps - 'A Required CD-DVD Drive Device Driver is Missing'?

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‎01-18-2018 05:27 AM

HP Recommended
I made a DVD out of the ISO. But like I mentioned I need to install the notebook device drivers first before I move on to recover the OS. Right now I am trying to get the HP notebook drivers so that I can write it to a DVD and install them.
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‎01-18-2018 02:19 PM - edited ‎01-18-2018 02:24 PM

HP Recommended

@NitinA

Not sure what type of ISO you got but I have never seen a Windows 7 dvd ask for all of the device drivers for a machine. It may ask for Intel SATA drivers. Newer laptops may even require USB 3.0 driver. There are lots of official Windows 7 dvd for sale on Ebay.

Normally it will install and any devices requiring drivers are flagged in Device Manager after Windows boots.

 

Without you providing exact message it is impossible to tell what you need. 

 

You could try putting the Intel SATA driver on a usb flash drive to see if that solves it. Use 7Zip to extract the files from the .exe

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-dv6-4000-entertainment-notebo...

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‎01-18-2018 08:34 PM

HP Recommended

Thanks for the time.

 

The ISO I got from Ebay was to recover my Operating system "Windows 7 Home Premium Professional Ultimate 64 bit Restore Install ISO". 

I tried extracting the files from the .exe  files from the HP link. But it still did not work. I have attached snapshot of the messages that I get when I am trying to restore the OS.

 

 

1.jpg2.jpg3.jpg4.jpg5.jpg6.jpg7.jpg

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‎01-18-2018 08:40 PM - edited ‎01-19-2018 11:46 PM

HP Recommended

@NitinA

Read my last reply above where I assumed that you need Intel SATA driver. From your screenshots it may be correct. The SATA driver is not on that list you published as far as I can see. You will need that driver- Intel AHCI driver.

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‎01-18-2018 08:52 PM

HP Recommended

I did have the SATA drivers also below. In fact I had downloaded and extracted all the drivers from HP support site. Attached is the screenshot from that folder. 

8.jpg

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‎01-18-2018 08:55 PM

HP Recommended

Not going to work in that format. i'll look around for another file. May have to get it from intel site.

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