Recovery process fails. Log file is created

[GEAR11]

Recently my laptop became non responsive (back lit but blank screen). Was able to run diagnostics and it found a fault with the hard drive.

Failure IDs

.

I pulled the hard drive out of the laptop and plugged into my other PC. Using Disk Admin I was able to see all the partitions of the hard drive and all were healthy except for F:\ partition. I formatted this partition and drive was healthy.

Reinserted back into ENVY and this time I was able to get into the recovery programs. But after a few attempts I get this error log.
 

19:44:24.72] ChkErrBB.CMD :  Detect some error during PININST_BBV.
[19:44:24.81] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log
[19:44:24.81] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log
[19:44:24.83] ----------------------------------------
[19:44:24.83] Critical error condition was detected at BBV1... 
[19:44:24.83] 
[19:44:24.83] Refer the following file if exists. 
[19:44:24.83]   - c:\system.sav\Logs\BurnBootWarn.log
[19:44:24.83]   - c:\system.sav\Logs\BurnBoot.log
[19:44:24.83] 
[19:44:24.83] Switch to 2ndCap's WinPE and show [Recovery Manager]'s Imcomplete dialog. 
[19:44:24.83] because RM's dialog can't appear on [Start] screen on Win8 environment.
[19:44:24.83] customer may not notice RM already shows Error dialog.
[19:44:24.83] 
[19:44:24.83] ----------------------------------------
there might be unexpected reboot during BBV Clean or Last... 
The process will cause CTO panic because the image might not be normal... 
there might be unexpected reboot during BBV Clean or Last... 
The process will cause CTO panic because the image might not be normal... 

 Any Help is appreciated.

[Paul_Tikkanen]

Hi:

I suggest that you try clean installing W10 using the media creation tool at the link below.

You want the 64 bit file.  Your notebook is not supported for W10 32 bit.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

As far as the failure code...normally that means you have to replace the hard drive.

So, if clean installing W10 still doesn't work, I recommend you replace the hard drive.

[GEAR11]

Hello Paul,

Thanks for the link and suggestion. I was thinking the hard drive was bad, but was able to see the other partitions and was trying to repair the one that was bad...

That was my other question, as this PC originally had Win7 and was upgraded to Win10 a few years ago when MS was offering free upgrades; So with this  Windows 10 installation media tool, I will not need the product key for Win10 (or Win7 for that matter)?

With this tool I would have to run this at the command prompt?

[Paul_Tikkanen]

You're very welcome.

With the W10 tool at the link I posted, you will not need a product key since your PC was previously upgraded to W10.

For W7 you would need to enter a product key.

The product specs for your notebook indicate that it originally came with W8 64 bit from HP...

https://support.hp.com/us-en/document/c03813952

[GEAR11]

Hello,

after extracting the executable and installing it on a blank USB (64Gb free space), I tried to run this tool via the instructions on the website. It fails to launch any which way I try to boot it.

I ran HP disc drive diagnostics.

SMART check passes,but the Short DST fails with Failure ID: MC7TPQ-6T7A1C-MFGJXG-60T003.

So its looking more like a Hard Drive replacement time?

Next Question,

If I run this tool on the new hard drive, will all the drivers be restored  too or will I have to resource these as well?

Regards.

[Paul_Tikkanen]

Yes, it appears that you will have to replace the hard drive because that utility should install W10 on any make or model PC and on any hard drive that meets the minimum required storage space.

You will need to reinstall the drivers and software for your notebook.

Your notebook has no W10 drivers listed on the support page, so I suggest you use the W10 drivers from the 15t-j100 support page which has much the same hardware as yours, but a full set of W10 drivers.  Do not use any of the BIOS or firmware files though.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-j100-select-edition-notebook-pc-series/6...

If you have a problem with the audio not working right (which is to be expected), see if this W10 IDT audio driver from a newer model notebook works better than what W10 may install by default.

Restart the PC after installing the driver.

6.10.6492.0    Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

[GEAR11]

I will try a new hard drive.  I have a Seagate Momentus 750Gb drive or do you think now is the time for SSD... although the biggest I would put in this pc would be 256Gb.

Thanks Again,

[Paul_Tikkanen]

You're very welcome.

I would definitely suggest a SSD.

I don't need a lot of space, and found this 500 GB SS drive works great in several of my HP notebook and desktop PC's.

500 GB …$65

https://www.amazon.com/dp/B072R78B6Q/ref=twister_B07Z13Y811?_encoding=UTF8&psc=1

250 GB...$49

https://www.amazon.com/dp/B071KGRXRH/ref=twister_B07Z13Y811?_encoding=UTF8&th=1

You may want to try a dry run of installing W10 on your 750 GB HDD, and see what drivers you need, etc, before plunking any cash down on a new SSD.

[GEAR11]

Hello again,

I installed a clean 750Gb hard-drive and trying to load Win10 with the media tool. I think the issue is the PC is not seeing the USB drive at boot up, even-though I have the Bios set up to boot of the USB first.

I reviewed the files on the USB drive and I see 

I don't think this is a bootable drive?

[AutoRun.Amd64]
open=setup.exe
icon=setup.exe,0

[AutoRun]
open=sources\SetupError.exe x64
icon=sources\SetupError.exe,0

Your thoughts on how to get this to boot off the USB?

Thanks!

[Paul_Tikkanen · Accepted solution]

It seems like the drive was created right.

To boot from it, if your notebook has a USB 2 port, plug the flash drive in there

Turn on or restart the PC.

Tap the Esc key at the beginning of the HP welcome screen to get the menu of options.

Select the F9 boot options menu, and from that, select the USB diskette on key/USB hard drive, and press the Enter key.

The PC should boot from the flash drive.